Assistant Restaurant and Bar Manager

Description

SUMMARY: Our Assistant Restaurant & Bar Managers are passionate about food and exceeding customer expectations; they look forward to providing memorable experiences for our guests. They are problem solvers with strong work ethics and leadership abilities and they understand that customer satisfaction always takes priority. As a member of the Food and Beverage team, this position is responsible for creating an atmosphere that will inspire guests to return.

WHAT YOU GET TO DO:

Identify and delegate responsibilities to shift leaders and staff to ensure objectives are met and excellent service is consistently achieved

Effectively manage the restaurant in the absence of the Restaurant Manager

Manage operations with passion, integrity, and knowledge while promoting the culture and values of Shore Lodge Whitetail Club

Provide direction to shift leaders, and staff to achieve restaurant goals

Consistently review staff to identify problems, concerns, and opportunities for improvement

Provide coaching and feedback to managers and staff and assess performance on an ongoing basis

Create a positive guest experience by delivering a high level of service and ensuring all staff engage guests to understand their needs and exceed expectations

Solicit guest feedback to understand the needs and wants of customers

Coach staff on guest services principles and practices

Assist in new menu implementation

Support creative solutions to areas of improvement

Assist in conducting staff and daily pre-shift meetings

Recognize and act on strengths and weaknesses of team members, implement strategies with manager to train for areas of improvement and recognize and reward success

Requirements

WHAT YOU NEED TO BE SUCCESSFUL:

1 year of experience in a fine-dining or high-volume environment at a high-end restaurant, resort, or private club preferred

Able to use POS System with speed and grace

Able to lift minimum of 30 lbs.

Must be able to take direction and delegate responsibilities while working in a fast-paced environment

Able to work nights, weekends, and holidays

Time spent in both front of the house and back of the house positions, as well as bartending

Basic Computer skills in Excel and Word, keyboarding