Assistant Service Manager

Description

• About Kunes Auto Group:
• Kunes Auto Group is an award-winning, values-driven automotive dealership group with a strong commitment to delivering exceptional customer service. With over 40 locations across the Midwest, we pride ourselves on our focus on community, employee development, and providing top-tier automotive solutions. Join our team and become part of a fast-growing company that puts people first!

Job Summary:

Kunes Auto Group is seeking a skilled and customer-oriented Assistant Service Manager to join our team. In this role, you will serve as the vital link between our customers and the service department, ensuring their vehicles receive top-notch care. You’ll assist customers by assessing their service needs, preparing repair orders, and ensuring an outstanding experience every step of the way.

Key Responsibilities:

• •Greet customers warmly, assess their vehicle concerns, and record their needs.
• •Recommend maintenance and repair services based on manufacturer specifications and vehicle history.
• •Prepare detailed repair orders, including labor and parts estimates, for customer approval.
• •Communicate with customers about inspection results and recommend necessary corrective actions.
• •Provide updates on repair progress, explain costs, and secure customer authorization for additional work.
• •Advise customers on vehicle care, preventative maintenance, and available services.
• •Schedule service appointments, ensuring a seamless and efficient process.
• •Maintain high customer satisfaction standards by addressing concerns promptly.
• •Coordinate with technicians and ensure vehicles are serviced within the promised timeframe.
• •Implement quality control processes to minimize errors and ensure customer satisfaction.

Requirements

Qualifications:

• •1 + years experience in Customer Service required.
• •Experience in automotive service preferred but not required.
• •Strong communication and organizational skills with attention to detail.
• •Knowledge of vehicle maintenance and repair processes is a plus.
• •Proficiency with computer systems and service scheduling software.
• •Valid driver’s license and clean driving record.

What We Offer:

• •Compensation = Up to $42K per year based on experience
• •Comprehensive benefits package, including health, dental, and vision insurance.
• •401(k) retirement plan.
• •Paid time off and holiday pay.
• •Employee discounts on vehicles, parts, and services.
• •Ongoing training and development opportunities.
• •A supportive, team-oriented work environment with room for career growth.
• •Daily Pay Program

Apply today to become part of the Kunes Auto Group team and start your journey toward a rewarding automotive career!

Kunes Auto Group is an Equal Opportunity Employer.