Assistant Service Manager

Description

We're seeking a talented Assistant Service Manager to join the Transwest Team! Transwest is a leading provider of top-quality commercial trucks and transportation solutions. Committed to reliability and customer satisfaction, Transwest is dedicated to driving success in the transportation industry.

Why join the Transwest Team?

• •Exceptional Leadership
• •Beautiful, Updated & Clean Environment
• •Competitive PTO & Benefits Packages
• •Company Training
• •Opportunities for Advancement
• •Quick & Efficient Interview Process

We offer a full benefits package for eligible employees including:

• •Medical, Dental, and Vision Insurance
• •Life (Voluntary and Employer Paid) and Disability Insurance
• •401(K) with company match beginning with your first contribution.
• •HSA and/or FSA
• •Paid Time Off, Sick Time, and Company Paid Holidays
• •Employee Car Discount Program

Essential Duties & Responsibilities:

• •Manage and directly supervise shop staff including; Administration, Foremen, and Service Writers.
• •Assist the Service Manager in training personnel.
• •Preform quality assurance activities as directed through quality assurance inspections, random quality checks and training technicians in quality assurance.
• •Assist the Service Manager in resolving customer complaints and general customer relations.
• •Schedule, assign and supervise work with the objective of maximizing the balance of quality, productivity and profit.
• •Supervise maintenance of tools and shop equipment
• •Customer Relations
• •Maintaining relationships with current customers.
• •Review estimates and actual repair time.
• •Labor Pricing
• •Initial and on-going training and support of all service personnel.
• •Actively engage with the Service Manager.
• •Participate in annual marketing plan and budget for the shop.
• •Involved in regular monitoring of actual performance to plan and determine reasons for variance.
• •Develop and implement appropriate strategies and programs as necessary to attain the dealerships shop objectives.
• •Ensure all policies and procedures are being followed to maintain Elite Certification.
• •Carry out established company policies and procedures.
• •Additional duties as assigned.

Requirements

Work Environment & Physical Abilities:

• •Activities require a full range of motion including; handling and lifting, manual and finger dexterity and eye-hand coordination.
• •This position may require standing, balancing, bending or stooping for prolonged periods of time.
• •This position requires corrected vision and hearing within normal range.
• •This position requires the occasional ability to lift and carry items weighing up to 45 lbs.
• •Required to perform work inside and outside, in varying weather situations.
• •Must be able to operate simple, complex and heavy-duty machinery.

Required Education, Experience, Knowledge & Skills:

• •High school diploma or equivalent.
• •Valid driver's license and MVR in good standing.
• •Excellent written and verbal communication skills.
• •Leadership Skills
• •Customer Service Skills
• •Multitasking Skills
• •Conflict Resolution Skills
• •Independent Working Skills
• •Detail Oriented
• •Quick Thinking
• •Ability to work any shift if needed.
• •Familiarity with all aspects of gas and diesel truck repair and maintenance including; engine repair, transmission repair, drivability and electrical diagnostics, suspension, brake systems, etc.
• •Ability to obtain a CDL within 90 days of employment.
• •Ability to successfully complete a general abilities assessment.
• •Ability to pass a post-offer background check, physical and drug screen.

Preferred Education, Experience, Knowledge & Skills:

• •Previous experience in a similar role.
• •Experience diagnosing and repairing diesel trucks.
• •Diesel Engine Technology Certification(s) and/or Education

Job Details:

• •Compensation: $90,000
• •Bonus Eligibility: Yes
• •Reports To: Service Manager
• •Shift: Monday - Friday 7:00 A.M. to 4:30 P.M./ Saturdays as Needed
• •Closing Date: Open Until Filled