Assistant Service Rep

Description

Summary: To provide each account with reliable and efficient delivery through the Great Bay service call.

Essential Duties and Responsibilities

• •Execute product freshness and rotation standards and communicate any potential problems to the account manager.
• •Provide customers with reliable and efficient delivery through Great Bay structured service call.
• •Monitor competitive activity on a daily basis and provide sales management accurate information.
• •Walk safety circle and perform pre-trip inspection, and follow checkout and check-in procedures in accordance of company policies.
• •Notify account manager of any accounts unable to be serviced.
• •Complete all sales tickets, settlement sheets, and related paperwork neatly/accurately.
• •Honor all business commitments to customers.
• •Assist with the building of displays.
• •Follow and execute the Great Bay standard service call.
• •Compliance with all Equal Employment Opportunity rules and guidelines.
• •Ability to cooperate with others as needed to complete job tasks.
• •Ability to appear at work as scheduled, mindful of the company’s attendance policies.
• •Must be able to safely drive and maneuver a 40’ semi-tractor trailer.
• •Must be able to operate an electric pallet jack.
• •Follow check-in and checkout procedures.
• •Honor all business commitments to accounts.
• •Merchandises palletized delivery.
• •Assists in building displays, maintaining rotation, stock coolers, and maintain existing displays.
• •Drive vehicle safely, courteously, and obey all traffic regulations.
• •Weekend pull-up as needed.
• •Ability to appear at work as scheduled, mindful of the company’s attendance policies,
• •While on duty and in uniform, Merchandisers represent Anheuser – Busch and Great Bay. They must relate well with retail customers and the public.
• •Rotate all products according to Greta Bay and Anheuser – Busch standards.

• •Perform Structured Service Call completely at each assigned stop. This includes but is not limited to:
• •counting truck load
• •unloading product from trucks
• •stacking and loading product on hand trucks/breakdowns
• •pushing/pulling loaded hand trucks/breakdowns into retail accounts from parking lots
• •checking in product
• •navigating hand trucks/breakdowns inside customer locations
• •unloading and unpacking products
• •affixing price stickers to products
• •filling all retail slots and displays with product in proper rotation
• •neatly stocking product in customers’ back stock storage
• •discarding any and all trash, flats and cartons
• •collect and accurately count and check in any payments for product delivered

Competencies:

• •Communication
• •Ethical Practice
• •Relationship Management

Secondary Duties

• •Attend all required company meetings
• •Merchandisers must follow all company policies and procedures, must comply with State beverage regulations and Great Bay’s safety program
• •Keep Company provided vehicle clean
• •Must follow instruction
• •Other duties as assigned
• •Must be adaptable to change, this is including, but not limited to: daily schedule or route, working hours, weekly schedule, Team leader, etc.

Requirements

Knowledge/Skills and Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to fill out work orders and other correspondence. Ability to speak effectively with groups of customers. Obtain Pallet Jack training and certification.

Customer Service Skills:

Ability to relate well with co-workers, supervisors, customers and the general public.

Certificates, Licenses, Registrations:

Current valid Class “A” Florida Drivers’ License. This license must comply with our insurance carrier’s guidelines for an acceptable, insured driver. Ability to obtain a Class “A” CDL. Maintain Medical DOT card.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to reach, climb or balance. The employee is frequently required to stand, walk, sit, use hands, talk and hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must constantly lift and/or move 25 pounds and occasionally lift and/or move up to 171 pounds. The employee must occasionally pull and/or push up on a loaded 2/4 wheel hand truck on uneven surfaces and up delivery ramps.

Working Conditions:

The employee is regularly exposed to outside weather conditions. The employee is frequently exposed to extreme cold while merchandising and rotating products in coolers.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Management reserves the right modify this job description at any time.