Assistant Store Manager

Job Description

LA Part-Time Assistant Store Manager

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Job Title: Assistant Manager

Company: 12th Tribe

Location: Venice Beach, CA

Join the 12th Tribe Family as our Next Part-Time Assistant Manager!

Are you a go-getter with a passion for people and a flair for creativity? 12th Tribe is looking for a dynamic Part-Time Assistant Manager to join our LA store team! As our Assistant Manager , you'll be part of the heart and soul of our store, helping to make it a vibrant, exciting place to shop, work, and connect.

In this role, you’ll wear many hats—whether it’s leading sales on the floor, helping to plan awesome in-store events, or training and supporting our team to be their best. You’ll also help with inventory management, operations, and all the behind-the-scenes things that make our store run smoothly.

If you're entrepreneurial, love working with people, and want to be part of a team that’s all about creating unforgettable experiences, we want to hear from you!

Requirements:

Minimum of 2 years previous leadership experience in a retail environment

Excellent communication and interpersonal skills

Driven approach to take on new challenges with the self-motivation for your work that inspires others

A major passion for styling and selling

Ability to work independently and as part of a multi-channel team

Positive attitude and feels there is no task too small and no task too large

Available to work a minimum of 32 hours per week

Open availability across a full 7 day work week

Able to work flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business)

Responsibilities:

Store Management :

Alongside of Store manager, leads the daily opening and closing procedures for the store

Partners with the General Manager to lead the recruitment, onboarding, training and development of all staff.

Helps to Identify, create and manage the execution of all store business plans to drive performance results and maximize business opportunities.

Monitors daily, weekly, and monthly sales goals of each team member and provides regular feedback, coaching and counseling on performance.

Demonstrates product knowledge and passes on this knowledge to the sales staff.

Ensures all employees provide excellent customer service and experience at all times.

Assists with the development of all Retail Associates; motivating them to meet store goals.

Customer interaction:

You are the top stylist in the store!

You lead by example and interact with customers in-store and through store phone line to, assess their style needs, and offer personalized recommendations to create complete outfits

Create a positive shopping environment for each customer that walks into the store

Ask open ended questions & get to know each customer’s unique needs. Make them feel confident and part of the Tribe!

Answer inquiries over slack and store phone line and direct inquiries to the proper channels

Ring up and close sales at register POS system

Product knowledge:

You stay updated on current fashion trends, fabric types, fit, and product details and disperse that information to stylists in-store

Stay updated on 12th Tribe collections and monthly product drops and share that with store stylists

Lead clothing try-ons and PK sessions with stylists

Styling expertise:

Style yourself according to the 12th Tribe aesthetic and inspire others with your outfits!

Be up to date on current fashion trends and embody that in your everyday wardrobe

Go above and beyond to create an amazing styling experience for our 12th Tribe Babes!

Suggest clothing and accessories that complement customers' body types, personal style, and lifestyle.

Fitting room assistance:

Start and build fitting rooms for customers as they shop the floor

Style up and fluff fitting rooms for clients to inspire full outfits

Guide customers through the fitting process, provide feedback on fit, and suggest alternative options and outfits

Keep fitting rooms clean, organized, and tidy

Sales generation:

ASM should have the top sales in the store

You are a natural on the sales floor and take action to open conversations with clients

You take ownership of the sales floor and sales team to ensure customer experience is the first priority

You work in tandem with the SM to think of new and exciting ways to generate sales through customer outreach, events, and social media

You have a client book and work to bring customers in when new collections arrive

Visual merchandising:

Assist SM in creating visually appealing displays and merchandise arrangements to highlight new arrivals and promote sales.

Maintain the store up to visual standards daily

Ability to change mannequins when items are sold/need updating

Social Media/Filming:

Willingness to appear in videos and social media content for store

Overall Operations:

Ensure compliance to policies and procedures and report concerns to senior management

Ensure the store is secured at closing by checking if the doors are locked, alarms are set and all safes are locked

Work with multiple teams to coordinate and stay up-to-date on shipping, inventory, and stock control

Work with SM to assure store is tidy and maintained - report all issues to the proper channels to assure things are fixed