Assistant Store Manager - (Full Time) - Madison

Jenni Kayne is a California-based lifestyle brand that aims to empower an elevated approach to everyday living. Whether it’s our edited style ethos or coveted interiors sensibility, we work hard to create a world that's inviting and intentional. From our stores across the country to our operations and corporate teams, we believe in the power of a workplace that’s built on diversity and inclusion—where the varied voices and viewpoints of our community pave the way.

Role & Responsibilities

As the Assistant Store Manager, you partner closely with the Store Manager to drive business performance, lead and develop the team, and deliver an elevated client experience. You play a key role in the day-to-day leadership of the store, supporting sales growth, operational excellence, and luxury brand standards. Through coaching, motivation, and leading by example, you foster a high-performing, client-focused culture aligned to the brand. You support talent development through ongoing feedback, training, and succession planning, while driving client engagement, clilenteling initiatives and long-term relationship building to strengthen brand loyalty. In partnership with the Store Manager, you analyze key performance indicators, identify growth opportunities, and ensure a seamless omnichannel experience with strong execution across visual merchandising, operations, and service excellence.

Sales & Client Experience

Support and drive store performance, consistently meeting and exceeding sales goals and KPI targets

Lead by example on the floor delivering a welcoming, elevated, and personalized client experience while modeling strong selling, wardrobing, and client engagement

Support the overall health of the store by driving organic traffic, conversion

Build and maintain a strong client base through consistent outreach and follow-up

In the absence of the Store Manager, serve as Manager on Duty, ensuring the store runs optimally and the team is fully supported throughout the day

Ensure customer engagement across all relevant platforms; i.e. Enrollment in Jenni Kayne Rewards, Social Media Channels, etc.

Team Leadership & Development

Support hiring, onboarding, and training of new team members in partnership with the Store Manager and Director of Training and Development to foster team consistency and readiness

Provide ongoing coaching, feedback, and performance support

Help foster a positive, collaborative, and inclusive team environment

Lead by example in upholding company values, policies, and expectations

Step in as Manager on Duty (MOD) when Store Manager is not present

Operations & Inventory Management

Assist in overseeing daily store operations, including opening and closing procedures, ensuring accuracy, consistency, and compliance across all operational standards

Maintain operational excellence across POS transactions, cash handling, loss prevention, and adherence to company policies

Support inventory management through accurate stock control, efficient stockroom organization, and coordination with Stock Associates to ensure timely processing of deliveries and seamless product flow

Assist with scheduling, payroll tracking, and time-off coordination in line with business needs, ensuring optimal staffing and operational efficiency

Visual Merchandising & Brand Standards

Partner with Store Manager and Visuals Lead to maintain store presentation and merchandising standards

Support execution of floor sets, window displays, and seasonal updates

Ensure the store environment reflects the Jenni Kayne brand at all times

Assist with in-store events and visual execution to drive traffic and sales

Business & Communication

Communicate daily business insights, sales performance, and team feedback to Store Manager

Assist with implementing company initiatives and directives to drive results

Support local community outreach and store events to build brand awareness

Maintain clear, professional communication with cross-functional partners

Job Requirements

2+ years of retail experience, preferably in a leadership or key holder role

Strong understanding of retail operations, sales, and customer experience

Proven ability to coach and support team development

Excellent communication and interpersonal skills

Highly organized with strong attention to detail and a proactive mindset

Ability to work a flexible schedule including weekends, holidays, and peak periods

Experience with POS and inventory management systems; Microsoft Word and Excel preferred

Ability to lift and move objects (20+ pounds) and perform physical retail tasks as needed

• Additional Notes:
• This job description is not all inclusive. In addition, Kayne LLC dba Jenni Kayne reserves the right to amend this job description at any time. Kayne LLC is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

The annual base salary range for this position is $58,240 - $62,400. The base salary is determined by experience, education, skills, and location.