Assistant Supervisor, Guest Arrival

Join us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Come and play an important part on our incredible team today!

What you get to do:

Help lead and inspire a team to deliver great guest experiences from the get-go. You’ll model and perform the highest standards of service as you foster a positive atmosphere for everyone you come into contact with.

Get ready to help us show our best right when guests first show up! You will supervise, train, and counsel Ambassadors and perform the job duties you’re supervising in Guest Arrival areas such as:

Parking Lot

Ticketing

Turnstiles

Reservation Check-In Area

Track labor, including daily scheduling and break management

Oversee opening and closing procedures

Maintain a clean and safe environment for all team members, guests, and animals

Develop team members through training, feedback and coaching

Ensure compliance with all relevant regulations and policies

Create and maintain team rotation grid

Respond to guest and team member needs

Report project status to Supervisors and Managers

Ensure strict adherence to all cash handling procedure

What it takes to succeed:

During peak season, at least 4 days of unrestricted availability with one day being a weekend day, and availability to work holidays

During the off season, at least 3 days of unrestricted availability with one day being a weekend day, and availability to work holidays

At least 18 years old

Valid state driver’s license

Ability to complete CPR/AED training/certification

Ability to be certified on all attractions

Outstanding communication, public speaking, problem solving and interpersonal skills

Ability to remain calm and professional during challenging situations

Computer proficiency with MS Office

Comfortable working outdoors, around water and at heights up to 350 ft.

Previous cash handling experience and ability to work multiple selling systems

Ability to train on and use protective gear

Flexibility in working varied hours

Related Bachelor’s degree preferred

Previous leadership experience highly desirable

The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• •FREE park admission
• •Discounts on park admission tickets and passes for family and friends
• •Park discounts on food, merchandise, etc.
• •Scholarship opportunities
• •Exclusive employee events and giveaways

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, GENDER, NATIONAL ORIGIN, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.