DBS Bank

Assistant Vice President, Specialist, User Experience Journey, Corporate Banking

Mumbai, Maharashtra, India

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hirly's read of this role

Seniority: Executive
Country: IN
Work mode: On-site / unstated
First seen by hirly: 28 Oct 2026

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the posting

Job Purpose To ensure Timely & Quality management of Complaints, correct reporting’s, Trend Analysis to identify root cause and work with stakeholders to reduce complaints Key Accountabilities Complaints TAT reduction Correct RBI/MAS Reporting oversight Thematic Analysis of complaints to identify Process/Journey Gaps and fix the same to reduce customer complaints Job Duties & responsibilities Govern all complaints received from customers of Institutional Banking Group Daily monitor and reduce C…

Original posting on DBS Bank's site ↗

Listed on hirly, a job board. hirly is not the employer: DBS Bank is hiring for this role.

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