AXA Global Business Services
Associate Architect
India
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hirly's read of this role
- Seniority
- Mid level
- Country
- IN
- Work mode
- On-site / unstated
- First seen by hirly
- 20 Oct 2026
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the posting
Platform Implementation & Configuration Design, implement, and maintain Genesys Cloud platform configurations, including Architect workflows, admin settings, and feature modules Configure and optimize intelligent routing workflows, voicebots, and call handling processes to meet business requirements Implement and manage call recording, speech analytics, quality management, and agent copilot capabilities within Genesys Cloud Work with both GUI and APIs to configure and troubleshoot platform func…
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