Associate, Business Platform Enablement & Governance

WHY JOIN US?

We practice a vibrant & energetic office culture.

We provide opportunities for career advancement within the company.

Good performance is always rewarded accordingly.

“ It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace differences – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products/services and our community. We also understand and appreciate that diversity is a driver of creativity and innovation, which will make our business more competitive, compelling and profitable. ”

JOB RESPONSIBILITIES:

Digitalization & Scalability

• •Support long-term digital transformation initiatives
• •Drive migration from manual/legacy journeys to digital-first experiences
• •Monitor system performance trends and address bottlenecks
• •Maximize experience, best design/use of tech, systems, tech partner relationships

End-to-End Project Planning & Delivery

• •To own the Commercial (Consumer & Enterprise) tech roadmap execution across Operations & Product
• •Gather and validate business/product requirements
• •Translate requirements Business Process Template (BPT) and High-Level Design (HLD) with Tech teams
• •Validate system behavior aligns with business rules and customer journeys
• •Ensure delivery timelines align with GTM and business priorities

User Engagement & Adoption

• •Work with UX teams to improve user journeys across platforms
• •Ensure new system are adopted across internal teams and customer touchpoints

SOP Optimization & Standardization

• •Business Process Reengineering - Redesign business processes
• •Drive automation opportunities with Tech & stakeholders
• •Simplify and streamline legacy SOPs to improve efficiency

Governance & Risk Control

• •Ensure SOP–system alignment to prevent inconsistencies
• •Implement governance controls to reduce fraud exposure
• •Monitor and mitigate risks related to system breaches or process gaps

Production Deployment & Post-Release Support

• •Manage deployment readiness and coordinate with QA/tech teams
• •Provide handover to Ops Support teams

System Upgrade & Enhancement

• •Plan and oversee modernization initiatives across legacy systems
• •Ensure systems support future product scalability and new features

REQUIREMENTS:

Requirements:

Bachelor’s degree in business, Information Systems, Engineering, Computer Science, or a related field.

• •Open to fresh graduates or candidates with up to 2 years of experience in a product, platform, operations, or technology-related role
• •Strong presentation and slide preparation skills with the ability to create clear, structured slides for:
• •project status updates
• •roadmap summaries
• •SOP walkthroughs
• •risk and issue tracking

• •Proficient in using PowerPoint, Google Slides, and AI tools to present data, processes, and recommendations in a clear, structured, and compelling manner.
• •Familiarity with AI tools and prompting techniques to support research, analysis, documentation, and productivity improvement.
• •Curious mindset and willingness to learn
• •Strong analytical and documentation skills (process mapping, SOP writing, requirement gathering)
• •Basic understanding of digital platforms, system workflows, and user journeys
• •Ability to work with cross-functional teams (Product, Tech, Digital, Ops)
• •Good communication skills, with the ability to clearly document and explain processes
• •Strong attention to detail and willingness to learn complex systems