Associate C2C Collections Process Expert

General Information

Role:

Collections Process Associate

BSv Grade:

A3

Role Overview:

In this role you will leverage your deepening knowledge in one process or more and participate in meeting service levels, key measurement targets of the team and delivers a high quality and cost-effective customer service to the client. You will perform tasks in line with the written procedures or assigned by senior staff under supervision.

As a Process Associate you will be expected to:

• •Demonstrate developing knowledge of the structure of the systems and modules used in service delivery in the specific area and the Automation Drive Suit & DGEM Tech offer
• •Have good knowledge of the process, policies and desk top procedures within their engagement
• •Identify simple ideas that add value to day-to-day operations or tasks and makes improvements to process within own area of remit
• •Display a willingness to keep abreast of the technological developments in process specialism
• •Adhere to the IS regulations and policies
• •Use specific, simple analytical models and tools to the specific situation
• •Read analytical reports and interpret them in the given context and can apply sound levels of logic to tasks undertaken
• •Understand that individual performance (efficiency and effectiveness) impacts the performance of the overall engagement
• •Be prepared to flag issues and ask for help in areas of uncertainty/volatility e.g. any changes in controls/resourcing/delivery model

General Responsibilities / Accountabilities:

• •Responsible for chasing outstanding invoices from customers of our clients.
• •Play a vital role in the cash-flow of our client ensuring credit given to customers is monitored and controlled effectively
• •Contact overdue customers and chases for payment in accordance with rules set by the engagement
• •Issue and monitor automatic and manual reminders to customers
• •Document customer interactions into system
• •Maintain a ledger as part of the credit team
• •Performs basic reconciliations
• •Follow control and compliance regulations
• •Maintain accurate and up to date customer details and account records
• •Proactively collect and escalate overdue accounts and ensures customer payment to terms
• •Build and maintain strong relationships with external customers
• •Proficient Negotiation skills
• •Able to communicate with key stakeholders across different levels in a manner that leads to desired outcomes

Qualifications (Education/Experience/Certification):

• •Good Communication skills
• •Minimum English at CEFR Grade A2 (elementary) or equivalent
• •Demonstrates a willingness to certify in DGEM Tech technologies