Associate Client Engagement Manager - RID00207

Job Overview

The Associate Client Engagement Manager supports the day-to-day execution of medical communications and publications projects while partnering closely with Client Engagement Directors to ensure high-quality delivery, operational efficiency, and client satisfaction. This role serves as a key coordinator between clients and internal teams, helping manage project timelines, documentation, budgets, and compliance requirements in a fast-paced environment.

Key Responsibilities

Support client communications and act as a secondary point of contact for assigned projects.

Assist in managing publications and medical communications projects from initiation through completion.

Develop and maintain project briefs, timelines, scopes of work, and related documentation.

Coordinate activities across Scientific, Creative, Editorial, and other cross-functional teams.

Track project milestones, deliverables, budgets, forecasts, and resource needs.

Prepare meeting agendas, status reports, recaps, and follow-up action items.

Maintain publication records in Datavision or similar publication management systems.

Support scope changes, change orders, and project reconciliations.

Assist with Medical, Legal, and Regulatory (MLR) review processes and document submissions through systems such as Veeva PromoMats.

Review materials for accuracy, completeness, compliance, and alignment with client feedback.

Ensure adherence to agency and client SOPs, industry regulations, and quality standards.

Participate in client meetings, congresses, advisory boards, and speaker programs as needed.

Maintain organized project records and perform additional duties as assigned.

Education and Experience

Education

Bachelor’s degree required (Communications, Marketing, Life Sciences, or related field preferred). Advanced degree a plus.

Experience

3-5 + years of experience in medical communications, medical education, pharma marketing, or related fields.

Knowledge, Skills & Abilities

Understanding of the life sciences and medical communications environment.

Knowledge of publication development processes and industry guidelines.

Experience with Datavision and familiarity with Veeva PromoMats or similar platforms preferred.

Strong project management, organizational, and multitasking abilities.

Excellent written, verbal, and interpersonal communication skills.

High attention to detail with a focus on quality, accuracy, and compliance.

Strong problem-solving skills and a proactive, solutions-oriented approach.

Ability to collaborate effectively across teams and manage multiple priorities.

Proficiency with Microsoft Office Suite (Excel, PowerPoint, Outlook, Teams).

Ability to learn new tools, technologies, and processes quickly while growing into increased client and financial management responsibilities.