Associate Client Success Manager - Retail Media

Inmar Intelligence is seeking an Associate, Client Success Manager – Retail Media to support the execution and growth of retail media programs across our Consumer Packaged Goods (CPG) client portfolio.

This role is designed for an early-career professional who is ready to build deeper expertise in retail media, client success, and data-driven marketing. The Associate CSM will work closely with Client Success leaders, Sales, Media Operations, Analytics, and other cross-functional partners to support clients throughout the campaign lifecycle—from planning and activation through optimization, reporting, and post-campaign insights.

The ideal candidate is highly organized, curious, analytical, and client-focused, with a foundational understanding of digital advertising, retail media, shopper marketing, or account management. This individual should be comfortable working with data, managing multiple priorities, communicating with clients and internal teams, and taking increasing ownership as their knowledge and experience grow.

Client & Campaign Support

Support the day-to-day management and execution of retail media campaigns across assigned clients

Coordinate campaign timelines, deliverables, and internal handoffs to help ensure accurate and timely execution

Partner with Client Success Managers and cross-functional teams to support campaign launches, optimizations, and reporting

Monitor campaign progress and performance, escalating risks or issues when appropriate

Assist with client communications, status updates, meeting preparation, and follow-up

Maintain accurate documentation of client priorities, campaign decisions, action items, and next steps

Develop increasing ownership of client and campaign responsibilities as experience and expertise grow

Retail Media Strategy & Planning

Support the development of media recommendations aligned with client objectives and campaign goals

Assist with audience, channel, and activation recommendations using available shopper, retail, and behavioral insights

Develop familiarity with retail media channels, platforms, audiences, and measurement approaches

Support proposal development and RFP responses by gathering data, insights, and relevant recommendations

Research client categories, competitive activity, and retail media trends to inform planning

Partner with senior team members to translate client objectives into actionable media plans

Performance, Reporting & Insights

Monitor campaign performance and help identify trends, risks, and opportunities

Support development of client-facing campaign reporting, Wrap decks, QBRs, and other performance materials

Analyze campaign results across key metrics such as ROAS, sales impact, attribution, and incrementality

Help translate campaign data into clear insights and recommendations for clients

Partner with Analytics and Media teams to ensure reporting is accurate, timely, and aligned with client expectations

Build the ability to connect campaign results to broader client business objectives

Client Relationships

Build strong working relationships with client contacts and agency partners

Participate in client meetings and contribute to campaign updates, reporting discussions, and planning conversations

Respond to client questions and requests in partnership with the broader Client Success team

Develop an understanding of client business objectives, priorities, and challenges

Proactively identify questions, needs, or potential opportunities and bring them to the appropriate team member

Build toward greater ownership of client relationships as experience and capabilities develop

Revenue & Growth Support

Develop an understanding of how Client Success contributes to client retention, expansion, and revenue growth

Help identify signals that may indicate additional client needs or media opportunities

Surface potential upsell, cross-sell, or expansion opportunities to Client Success and Sales partners

Support renewal and expansion conversations through strong execution, reporting, and performance storytelling

Build knowledge of Inmar's broader capabilities and how they can address client business needs

Cross-Functional Collaboration

Partner closely with:

Client Success

Sales

Media Operations

Analytics

Creative Solutions

Product and Platform teams

The Associate CSM will:

Coordinate across teams to keep campaigns and client deliverables moving forward

Communicate timelines, dependencies, and potential risks

Support effective handoffs between teams

Help ensure client expectations are understood and aligned internally

Contribute to process improvements that increase efficiency and improve the client experience

Required Qualifications

2+ years of professional experience in retail media, digital media, advertising, shopper marketing, customer success, account management, client services, marketing, or a related field

Foundational understanding of digital advertising and/or retail media

Strong organizational and project management skills with the ability to manage multiple priorities

Strong written and verbal communication skills

Comfort working with data and performance metrics

Ability to interpret information and communicate key takeaways clearly

Strong attention to detail and commitment to high-quality execution

Ability to collaborate effectively across teams

Curiosity and willingness to learn new platforms, technologies, and media concepts

Ability to operate effectively in a fast-paced, evolving environment

Preferred Qualifications

Experience supporting retail media, shopper marketing, digital advertising, or CPG clients

Familiarity with retail media ecosystems and platforms such as Walmart Connect, Kroger Precision Marketing, Instacart, Amazon Ads, or similar platforms

Exposure to campaign performance metrics such as ROAS, attribution, sales lift, and incrementality

Experience developing client-facing presentations or performance reports

Experience working with brand, agency, retailer, or enterprise client teams

Familiarity with programmatic, social, influencer, or omnichannel media

Success Metrics

Success in this role will be measured through:

Quality and accuracy of campaign execution

Timeliness of client and campaign deliverables

Client satisfaction and responsiveness

Quality of reporting and performance insights

Ability to proactively identify risks, needs, and opportunities

Cross-functional collaboration

Growth in retail media and client expertise

Increasing ownership and independence over time

Contribution to client retention and revenue growth

What Success Looks Like

A successful Associate CSM:

Takes ownership: Follows through on commitments and increasingly manages work independently

Is client-focused: Understands that strong execution and responsiveness build client trust

Is curious: Seeks to understand the “why” behind campaign strategy, performance, and client decisions

Uses data: Goes beyond reporting numbers to identify what they mean and why they matter

Communicates proactively: Raises questions, risks, and opportunities early

Collaborates well: Builds strong relationships across Client Success, Sales, Media, Analytics, and other teams

Looks for opportunities: Begins recognizing where Inmar can provide additional value to clients

Continues to grow: Actively builds the retail media, strategic, and client management capabilities required to take on greater responsibility

Why This Role Matters

The Associate, Client Success Manager plays an important role in delivering an exceptional client experience while building the next generation of retail media and Client Success expertise at Inmar.

This position provides hands-on exposure to:

Retail media strategy and execution

CPG and shopper marketing

Campaign performance and measur