Associate - Customer Support

Associate - Customer Support

Locations: Thane (Wagle estate)

About Cityflo

Cityflo is a daily commute company that provides a comfortable, stress-free travel experience for corporate professionals, as an alternative to driving. With premium buses, a simple app and caring customer service, our passengers get the luxury of time in their busy schedules — where they can read their book, watch Netflix, nap or simply soak in the view of the city. We’re bringing joy back to commuting, and turning around urban traffic woes in a big way.

Today, Cityflo operates a fleet of nearly 1,200 buses across six cities — Mumbai, Delhi, Kolkata, Hyderabad, Pune and Chennai — running large-scale, reliable transportation programs every single day. Cityflo is well-funded by prominent VCs — India Quotient and Lightbox Ventures.

● Website: https://www.cityflo.com/

● App: https://bnc.lt/cityflo/

● Blog: https://blog.cityflo.com/

● Our journey through Covid: https://bit.ly/3wBiSZx

Role Overview

As an Associate – Customer Support, you'll be the voice of Cityflo and the first point of contact for our customers. Whether it's answering queries, resolving concerns, or guiding passengers through their journey, you'll play a key role in delivering a seamless customer experience. Every interaction is an opportunity to build trust and create happy commuters. You'll also work with Sage AI, our AI-powered support assistant, to deliver faster resolutions, improve productivity, and enhance the overall customer experience.

What You'll Do

Deliver Exceptional Customer Experience

● Respond to customer queries via chat, calls, and emails.

● Provide accurate, timely, and solution-oriented assistance.

● Ensure every interaction leaves the customer feeling heard and valued.

Resolve Issues with Empathy

● Understand customer concerns and resolve them with professionalism and care.

● Take ownership of customer issues until they are fully resolved.

● Escalate complex cases to the relevant teams whenever required.

Keep Operations Running Smoothly

● Maintain accurate records of customer interactions.

● Update internal systems with relevant information.

● Collaborate with cross-functional teams to ensure quick resolutions.

● Share customer feedback and recurring issues to help improve our services.

What We're Looking For

● Excellent communication skills in English.

● Basic computer proficiency and good typing speed.

● Strong problem-solving skills with a customer-first mindset.

● Patience, empathy, and the ability to stay calm under pressure.

● A willingness to learn and adapt to new technologies, including AI-powered tools like Sage AI.

Why Join Cityflo?

● Be part of one of India's fastest-growing mobility company.

● Learn customer service, communication, and problem-solving from experienced professionals.

● Gain hands-on experience working with Sage AI and modern customer support technologies.

● Grow your career with structured learning and internal growth opportunities.

● Work with a collaborative team that values ownership, innovation, and customer delight.

● Every day brings new challenges, learning opportunities, and a chance to make a real impact.

Ready to Build Exceptional Customer Experiences?

If you're passionate about helping people and creating exceptional customer experiences, we'd love to hear from you! Send your resume to Ashwini Mahadik and become a part of Cityflo's journey. Know someone who'd be a great fit? Share this opportunity with them!