Associate - Customer Support

About us

Visit Health is changing the face of employee health and wellness in India. 1 mn+ users across 200+ large Indian conglomerates to new age start ups trust Visit as their Health and Wellness Partner, catering to the missing and unexplored Wellness Primary Healthcare needs.

Traditionally, the term Employee Health Benefits was synonymous with insurance / hospitalisation benefits only; ie, Secondary Care. Whereas today, 90% of individual healthcare and wellness related expenses in India are out of pocket on Primary Care; be it Mental Wellness, Fitness, Nutrition, Diagnostics, Medicines, and most of all, regular doctor appointments. The Covid-19 Pandemic has not only caused such expenses to increase multi fold, but also created a need for accessible systems.

In a professional setting, such offerings are either lacking, or provided in an ad hoc, broken manner through various individual platforms. As a result, the experience for an employee is disconnected, with limited utilisation and engagement.

This is where Visit Health comes in - a one stop solution for all employee health benefits needs. We help Companies build a Customized Wellness solution focused on Primary Care aspects such as Fitness, Mental Health, Doctor Teleconsultation, OPD programs, etc. for employees and their families, thereby reducing out of pocket expenses and creating healthier workforces. We have stitched up the broken pieces of employee health benefits in India to make one streamlined platform while increasing employee engagement through gamification.

Visit Health has raised in total of $9million and is backed by renowned investors such as PolicyBazaar, Twitter Co-founder Biz Stone and Kunal Bahl of Snapdeal.

Don't just take take our word. Check us out @ https://vsyt.me/o/app

We are looking for Customer Service Representatives to join our high energy team

You will have a direct impact on the Customer Service process. You'll work as part of a high-energy team that's scaling across all Customer Service functions. As a Customer Support Representative at Visit Health, you will play a crucial role in ensuring our customers receive the best possible service. You will be responsible for handling customer inquiries and issues via chat, email, and phone, ensuring their needs are met promptly and professionally.

As part of your day-to-day work, you will

• •Respond to customer inquiries and resolve issues through chat, email, and phone channels.
• •Provide accurate information about Visit Health's services, appointments, and policies.
• •Coordinate with relevant stakeholders in accomplishing appointment scheduling, personal information updation, and seamless platform navigation.
• •Address and resolve customer concerns, complaints, and technical issues with empathy and efficiency.
• •Escalate complex issues to the appropriate department or supervisor for resolution.
• •Collaborate with team members to ensure a seamless and positive customer support experience.
• •Stay updated on Visit Health's services and industry trends to better assist customers.
• •Strive to meet and exceed customer service targets and performance metrics.

Must Haves

• •Fluent in both English and Hindi, with excellent written and verbal communication skills in both languages (knowledge of Kannada would be an added advantage).
• •Previous customer service or support experience of 1-3 years (preferably in the Banking/Healthcare/Telecom/Service industries).
• •Strong problem-solving skills and the ability to remain calm and patient under pressure.
• •Effective multitasking abilities, with the capacity to manage multiple customer inquiries simultaneously.
• •Basic computer proficiency and familiarity with customer support software/tools.
• •Exceptional interpersonal skills and a commitment to delivering exceptional customer service.
• •Willingness to work in an office-based setting in Noida on extremely urgent basis.
• •Graduate in any discipline OR 2nd/3rd year Undergraduate Student available to commit themselves full-time.

Salary Range – 2.76-3.6 LPA - Depends on current skillset and past experience.