Associate Director, Solutions Portfolio Lead

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.

To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.

If you believe in developing a better tomorrow, read on.

About the Role

This role is responsible for driving strategic alignment and governance across the technology portfolio, ensuring delivery excellence through program oversight, financial stewardship, stakeholder engagement, and customer satisfaction.

This role leads cross-functional teams to execute product roadmaps, foster innovation, and promote continuous improvement, while mentoring talent and championing agile practices to deliver business value.

The role is accountable for the end-to-end ownership, management, and maintenance of technology assets supporting the assigned business portfolio, while leading the development of a high-performing team.

Roles & Responsibilities

15% - Strategic Planning

Formulate and determine the long- and mid-term strategic plans of the unit, aligning with technology, business functions, and company objectives

Drive continuous improvement across the technology portfolio under his/her purview

Participate in IT leadership forums and engagements, ensuring key messages are cascaded to the team

Engage and influence business stakeholders in planning sessions to align IT delivery and support

30% - Portfolio Management

Plan, manage, and optimize portfolio investment funding in alignment with the portfolio backlog

Co-own business and technology OKRs for the portfolio

Oversee total cost of ownership for technology operating costs within the portfolio

Lead change management, communication, and reporting (e.g., #OneView) for stakeholders

Chair Big Room Planning sessions for portfolio review and prioritisation

Define the optimal number of workstreams for delivery

Manage, negotiate, and influence relationships with senior leadership (inter- and intra-division) to ensure consistent delivery of solutions

Manage relationships with vendors, business partners, and Group IT to provide delivery flexibility

20% - Product Management

Drive business case development and approvals, aligned with product backlog and focused on maximising ROI and cost-benefit outcomes

Oversee workstream planning, financial management, and product stability

Develop and maintain the product roadmap (quarterly focus)

Prioritise backlog items based on evolving business needs

Manage third-party vendors supporting product delivery

Ensure business and functional requirements are translated into effective system solutions

Plan and optimise resourcing across product managers and engineering teams to support delivery

15% - Delivery Management

Provide direction and decision-making to ensure clarity on product direction and avoid delays or misalignment

Review and accept deliverables from the team

Continuously refine the product backlog based on changing business needs and customer feedback

Manage and optimise operating costs and capital expenditure

20% - People Development & Mgmt

Attract, develop, and retain high-quality talent to build sustainable strategic and operational capabilities

Set clear direction and goals, translating these into actionable outcomes for the team

Develop leaders and high performers through effective learning and development initiatives

Promote strong process discipline and a quality-driven mindset

Optimise resource planning and utilisation to meet business demands

Coach and mentor team members in both technical and soft skills

Drive team performance and individual development plans aligned with strategic objectives

Minimum Job Requirements

Value Creator: Ability to align enterprise strategic direction with digital platform roadmaps, leveraging data and insights to deliver fit-for-purpose solutions

Value Creator: Ability to lead through ambiguity and adapt effectively in complex environments

Business Operator: Strong resilience and commitment to high standards, with the ability to navigate challenges and drive outcomes

People Developer: Ability to inspire trust and followership through influence, credibility, and passion

Degree in IT from an accredited institution

Minimum 8 years of experience in portfolio/product management, with 8–10 years of supervisory experience in relevant IT domains

Proven experience in software delivery lifecycle with strong project management discipline

Strong presentation and documentation skills using Microsoft Office tools

Solid experience in IT project execution, including system application and technology implementation

Strong communication skills with the ability to engage stakeholders across all levels (internal and external)

Innovative mindset with the ability to synthesise data to drive improvements in technology solutions

Strong analytical and problem-solving capabilities

Domain knowledge in insurance, with experience in product or campaign delivery

Ability to work independently, with high self-motivation

Strong team player, able to collaborate effectively with peers and stakeholders

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.