Associate Director, Technical Product Management

Job Description

Job Title: Associate Director - Platform Engineering & Delivery Lead

Primary location (Site): UG, USA

The Opportunity:

Based in UG - USA , join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

• •Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.
• •Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.

Our Technology Centres focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company’s IT operating model, Tech Centres are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.

A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centres.

Role Overview:

As the Platform Engineering & Delivery Lead, you will be accountable for the architecture, implementation, optimization, and reliable operation of Veeva CRM, Veeva Vault CRM, Salesforce, integration services, and cloud platforms. You will partner with business, product, and technology stakeholders to translate demand into secure, scalable solutions and predictable delivery outcomes. The role combines technical leadership, delivery governance, team development, and accountability for platform performance, security, and operational excellence.

You will also monitor advances across Veeva CRM, Veeva Vault CRM, Salesforce, integration technologies, and cloud services, translating relevant developments into standards and adoption recommendations. This position is critical to aligning platform solutions and implementation priorities with product and business teams.

Responsibilities:

Governance:

• •Establish and maintain a complete asset inventory across the platform estate — Veeva VAULT CRM / Veeva CRM applications, Salesforce applications, AWS cloud services, CMS themes and plugins, API Led Real Time Integrations, Batch Integrations, Software licenses, and related digital assets — ensuring accuracy, ownership, and lifecycle tracking.
• •Define and enforce ways of working with vendors , including engagement models, quality standards, SLAs, and delivery accountability.
• •Drive AI-native ways of working and supporting toolset — skill sharing, Business facing application AI agent hosting and Impact assessment , MCP servers, Security management, and related developer tooling — to make AI a default part of how teams deliver.
• •Ensure compliance with security, data privacy, and regulatory requirements across all platforms and vendor deliverables.

Platforms:

• •Own the technical architecture across Veeva CRM, Veeva Vault CRM, Salesforce, Informatica IDMC, and AWS Cloud, ensuring that each platform and its integrations meet agreed standards for scalability, security, performance, resilience, and maintainability.
• •Proactively manage vendor technology product releases : analyze release notes, remediate impacts where needed, and actively review new features.
• •Evaluate new platform capabilities and provide leadership and product teams with evidence-based recommendations on which capabilities to adopt, defer, or decline.

Innovation

• •Drive prototyping of new ideas, tools, and platform capabilities to validate value quickly.
• •Drive automation across operations, the SDLC, and CI/CD pipelines to improve speed, reliability, and developer experience.
• •Execute the AI engineering strategy consistently across all platforms by establishing shared patterns, reusable capabilities, governance controls, and measurable adoption practices.
• •Lead AI adoption across the delivery teams and product management stakeholders, embedding AI into day-to-day delivery and decision-making.

Operations

• •Define and run the support model , ensuring issues are triaged, escalated, and resolved within agreed service levels.
• •Own access management and operational controls across platforms, balancing security with team productivity.
• •Monitor platform health, manage incidents, and drive root-cause resolution and preventative improvements.

Required Qualifications:

• •Proven software engineering background with hands-on delivery experience.
• •Solid experience with the Veeva / Veeva VAULT platform / Salesforce ecosystem.
• •Good exposure with AWS Cloud services (accounts, architecture, security, and operations).
• •Nice to have Informatica IDMC based Batch Integrations .
• •Track record of leading global projects and coordinating distributed teams and multi-vendor teams.
• •Experience defining technical architecture and platform governance at scale.
• •Excellent communication and stakeholder-management skills across technical and business audiences.

Education Requirement:

Bachelor’s degree in computer science / information systems or equivalent technical field from a recognized University or Institute.

Required Experience and Skills:

• •12+ years of relevant experience IT Implementation and managing large scale project delivery.
• •Commendable experience and leading Technically in Salesforce / Veeva CRM / Veeva VAULT CRM / Informatica IDMC based batch integrations area.
• •Preferably emphasis more on Pharma domain CRM and Cloud services landscape.
• •Must have proven track record along with implementation experience in Salesforce / Veeva / Veeva VAULT Platform / AWS Cloud Platform and services .
• •Having Solid technical foundation either Veeva CRM , Veeva EVENT , Veeva Engage, Veeva VAULT CRM, Veeva VAULT Promomat, AWS Cloud Infra services, Salesforce core, Salesforce Service cloud, Salesforce Experience cloud, Informatica IDMC etc.
• •Ability to stay updated with the latest Salesforce / Veeva CRM / Veeva VAULT CRM / AWS Cloud services / IDMC features and best practices.
• •Strong background in Salesforce / Veeva / Veeva VAULT configuration, customization, OOTB solution including build and integration over API is required.
• •Exposure or experience on GenAI / Agentic AI models , concepts or implementations exposure is nice to have .
• •Prior experience working effectively within a global team, taking strategic direction from leadership and considering inputs from team members.
• •Proficiency on Veeva CRM on-line and offline mode ( preferably iRep application).
• •Having knowledge on UI / UX is preferable.
• •Exposure on Java SDK, GitHUB , GitHUB Action is preferable.
• •Experience in mentoring and leading technical teams.
• •Should have strong understanding and working experience in Agile methodology.
• •Demonstrated ability to work with stakeholders to gather requirements and deliver solutions on-time.
• •Should proficient enough to manage multi-vendor environment.
• •Strong analytical and problem-solving abilities to design effective solutions
• •Excellent verbal and written communication skills for effective collaboration with team members and stakeholders
• •Ability to manage project timelines, resources, and deliverables

Who we are

For more than a century, our Company have been inventing, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the fore