Associate II, Network & Server Operations

Summary of Position:

• •Act as a primary contact for infrastructure-related services, ensuring alignment with internal standards and guidelines.
• •Collaborate with various teams to maintain service quality, security, and compliance.
• •Participate in service reviews, continual improvement and change management sessions.
• •Monitor, operate, troubleshoot, and maintain the data center, LAN, WAN, Voice & Video and Public Cloud infrastructure, focusing on resiliency and security. Cisco and Juniper Platforms.

Key Responsibilities:

Monitor network performance and security, identifying and resolving issues in a timely manner.

• •Monitoring network performance to determine if adjustments are required.
• •Process ISP maintenance schedules and co-ordinate with ISP/Vendors for quick restoration of network
• •Design, implement, and maintain computer networks, including local area networks (LANs), wide area networks (WANs), wireless networks and Data Center connectivity.
• •Work on Voice/Video issues.
• •Basic Knowledge of Cloud Infrastructure and its troubleshooting.
• •Install and configure network equipment, such as routers, switches, firewalls, and wireless access points.
• •Protecting data, software, and hardware by coordinating, planning and implementing in accordance with the Alcon Security and compliance environment.
• •Conduct regular network audits to ensure compliance with security policies and regulations.
• •Collaborate with other IT teams to integrate network systems with other infrastructure components, such as servers, storage, and applications.
• •Develop and maintain network documentation, including network diagrams, configurations, and procedures.
• •Provide technical support and troubleshooting assistance to end-users and other IT staff.
• •Troubleshooting, diagnosing, and resolving hardware, software, and other network issues.
• •Stay current with industry trends and emerging technologies to recommend improvements and enhancements to the network infrastructure.
• •Designing, configuring and testing networking hardware, and operating systems.

Key Requirements/Minimum Qualifications:

• •To be a successful candidate, you will need to have a Good understanding of network devices, routing protocols, LAN/WAN environments and transports, network hardware and distribution facilities.
• •The candidate will also need to be able to monitor, process ISP maintenance tasks and do basic troubleshoot network devices including WLAN, LAN switching, Routers, SDWAN devices, Voice /Video, Cloud Operation.
• •The ability to lead and manage a high performing team of analysts during rotating shifts.
• •Bachelor’s degree in Computer Science, Telecommunications, or IT
• •2-4+ years of experience of monitoring, troubleshooting network devices including WLAN, Wireless, LAN switching, Routers, SDWAN devices, Voice /Video, Cloud Operation.
• •Knowledge in Cisco and Juniper Platforms
• •Ability to work rotating shifts, weekend shifts
• •Service Now experience handling tickets.
• •Demonstrated experience working in ITIL environments.

Skills for success/Preferred Qualifications:

• •Proven ability to work effectively and collaboratively in a complex matrix organization
• •Service Now experience handling tickets and creating reporting
• •Demonstrated ability to drive process improvements and standardization
• •Experience working with Telecom providers and supplier support organizations.
• •Proven experience as a Network Analyst or similar role.
• •Experience working with some of the following: Cisco/Juniper products, Network Management solutions, Meraki, ISE and Bluecat DDI
• •Previous experience configuring, troubleshooting LAN environments.

Benefits of Working with Us:

· Engage in dynamic work environments and collaborate with passionate professionals.

· Be part of Alcon's new Network Operations Center.

· Collaborate with passionate professionals.

· Experience an international, collaborative workplace.

· Get involved with cutting-edge Infrastructure technologies and service management practices.

Key Competencies:

· Results-driven approach with a focus on meeting and exceeding targets.

· Strong commitment to customer satisfaction and quality service delivery.

· Ability to act swiftly and decisively, prioritizing fast and effective solutions.

· Demonstrated self-discipline and commitment to achieving set objectives.

Additional Information:

· This position requires excellent English communication skills, both written and verbal.

· The role is suited for individuals experienced in coordinating with service providers and managing complex infrastructure environments.

· Cross-cultural awareness and a global mindset is needed.

Work hours: Rotational Shifts and weekend support

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