Associate Knowledge Manager

Job Description

Thomson Reuters provides intelligent information and solutions for law firms, corporations, government agencies, tax, audit, and accounting firms, and academic institutions. The Procurement and Proposal Management (PPM) team is an integrated shared service organization that coordinates proposal responses to formal government and corporate solicitations (RFPs, RFIs, RFQs, collectively RFXs) for the U.S. and U.K. markets, and responds to customer inquiries such as forms, certifications, and disclosures. The work is collaborative, flexible, fast-paced, and deadline-driven.

As an Associate Knowledge Manager, you will help maintain a comprehensive, accurate knowledge base that serves our growing organization and centralized RFX processes. In partnership with product managers, solutions consultants, and subject matter experts (SMEs), you will create and maintain reusable proposal content and tools, apply AI tools under expert editorial oversight, and support special procurement projects. This role is essential to mitigating risk for Thomson Reuters and maintaining proposal excellence, compliance, and sustainable team capacity.

Key Responsibilities

Repository management

• •Maintain and expand an electronic content repository for designated products (e.g., product descriptions, Q&A pairs) used for RFXs, forms, and customer inquiries.
• •Monitor product roadmaps and enhancement announcements to identify new content for the repository.
• •Respond to content and feedback submissions from proposal team members. Edit, tag, and index submissions with related or new terms.
• •Provide quality assurance for AI-assisted content, ensuring consistent tone, voice, and messaging. Balance AI assistance with human editorial judgment to protect brand integrity, regulatory compliance, and professional standards.
• •Organize and index the repository so proposal team members can use it efficiently.
• •Regularly review and optimize content by removing duplicates, improving messaging clarity, and refining formatting.
• •Write, format, and proof content to meet approved brand and style guidelines, and ensure it integrates easily into proposal templates.
• •Use the repository to help answer customer and internal inquiries and basic formal and informal solicitations with consistent, accurate responses.

New product integration

• •Contribute to all phases of new-product integration under the standard onboarding plan.
• •Work with proposal team members and SMEs to expand the RFX content repository with new proposal and forms content.
• •Support development of sole source letters, capabilities statements, RFX templates, and other materials built from repository content.
• •Review existing RFX libraries to identify reusable work product, such as templates, completed responses, informal proposals, forms, certifications, and vendor registration data.

Proposal materials and tools

• •Assist in developing proposal materials for formal and informal requests for designated products.
• •Support creation of tools and resources for the sales team and other internal staff for new sales and renewals.
• •Assist in maintenance of Proposal Resource Center (PRC) tools and resources for designated products on a regular schedule.
• •Keep the SME list and contact information current, accurate, and complete.
• •Keep the Knowledge Manager Guidebook up to date.

Procurement operations and training

• •Help create and deliver ongoing training on the Qvidian proposal automation system and the RFX content repository.
• •Support development of best practices and streamline processes and tools to manage increasing workload volume.
• •Stay current on Qvidian enhancements, Thomson Reuters product development and acquisitions, proposal best practices, and market trends, including through training from Upland Software (for Qvidian) and the Association of Proposal Management Professionals (APMP).

Required Qualifications

• •Bachelor’s degree required. A degree in journalism, corporate communications, marketing communications, or library science, with an emphasis on writing, is preferred.
• •Minimum of two years of professional content management experience, preferably developing content for proposals, marketing, or sales. Working knowledge of the proposal response process.
• •Professional-level English proficiency, with mastery of writing, editing, proofreading, and advanced formatting skills. Ability to apply company style guidelines and maintain consistent brand voice and tone.
• •Demonstrated experience using AI tools (such as Claude or Copilot) to create and optimize content, with the judgment to balance AI assistance with human editorial review.
• •Excellent organizational, interpersonal, and verbal communication skills, with the ability to build rapport and trust with internal partners at all levels, including SMEs.
• •Understanding of content and database management principles, including how to write content that communicates product value.
• •Strong project management skills and the ability to manage multiple priorities in a deadline-driven environment.
• •Strong analytical skills and technical aptitude, including advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams, SharePoint).
• •Demonstrated drive and initiative, with the ability to work independently and collaboratively in a fast-paced, changing environment.
• •Investigative and problem-solving skills, with the ability to identify process improvements.
• •Flexibility to work additional hours during peak proposal deadlines.

Preferred Qualifications

• •Experience with Qvidian or similar proposal management automation or content repository tools.
• •Experience writing proposals for corporate and government customers in a high-volume, deadline-driven environment.
• •Experience managing content repositories for tax, compliance, or global trade software solutions.
• •Prior experience in information technology, software, or legal publishing.
• •Experience at Thomson Reuters, with knowledge of its products, technology, services, and internal business processes.
• •Membership in a professional organization such as the Association of Proposal Management Professionals (APMP).

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• Replacement: This position is open due to an existing vacancy to support our evolving business needs.
• What’s in it For You?

• •Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• •Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• •Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• •Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• •Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• •Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to g