Associate, Membership Quality and Reputation

Job Summary

The Membership Quality & Reputation Team is responsible for ensuring the quality of GLG Network Members. As a Membership Quality & Reputation Associate, you will be focused on screening Network Member profiles for potential quality issues. You thrive in an ever-changing ambiguous environment, multitasking between various responsibilities. In this role you will develop strong, actionable business skills – including time management, prioritization, communication, and problem solving.

Responsibilities include, but are not limited to:

Effectively manage incoming cases related to existing reports and dashboards

Investigate quality issues that are escalated from other GLG teams

Conduct in-depth research on issues/concerns identified using proprietary databases and/or public domain, supporting senior team members on all aspects of quality engagements.

Ensure that risks are identified, assessed, managed, and reported in a timely manner.

Collaborate and work closely with global teams in a distributed environment, to protect the integrity of all GLG engagements and to ensure that Network Member profiles are complete, accurate and up to date.

Provide feedback on new processes, guidelines, and protocols to improve the decision-making process around Network Management quality issues

Communicate with Network Members and internal stakeholders to resolve any outstanding concerns

Perform other duties and responsibilities as assigned

An ideal candidate will have the following:

Ability to work EMEA hours

Prior experience communicating with internal and external parties across regions and time zones

Fluent in English (oral and written communication)

Strong academics with 1 to 2 years of relevant industry experience. Preference will be given to candidates with a background in corporate governance, risk management, quality control, internal audit, or equivalent role

Strong written and verbal communication skills using a variety of communication channels (telephone, e-mail, in-person, etc.), with experience handling challenging situations and conversations

Possess excellent Internet-based research skills. Familiarity with using Internet-based investigative tools would be an added advantage.

Demonstrated commitment and attention to detail

Proven ability to work independently in a fast-moving environment

Ability to work effectively independently and collaboratively in a team