Associate, Order Fulfillment

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

Associate, Order Fulfillment

The Associate, Order Fulfillment defines the luxury lifestyle shopping experience through building lasting relationships with our people, customers and partners by providing timely and accurate fulfillment of customer orders that directly impact sales and our the customer experience.

Specific responsibilities include (but are not limited to) the following:

Maintaining timely and accurate Customer Transfer Sale (CTS) & online sales order management by:

Producing order pick lists, multiple times per day as required

Ensuring hold orders are executed within 24 hours of receipt

Inputting shipping confirmations into the database in a timely manner

Organizing picking route based on volume and customer express orders

Processing and updating of all orders on proper systems

Packaging and preparing orders for shipping

Ensuring all client orders are fully inspected prior to packing and shipping, specifically to monitor the following:

Footwear items are checked for mismates

Product checked for quality, newness, and damages

Label orders are correct for their proper destination

Updating and maintaining all systems accordingly by:

Following up on order notifications on the portal and Apps

Prioritizing and actioning all orders based on time sensitivity

Picking, shipping, and confirming all orders in a timely manner

Securing and safely storing all orders as required

Processing of customer returns that are shipped back to stores:

Tracking, monitoring and logging all store returns

Reviewing returned merchandise to ensure the following:

Confirm customer order and returned product match the original order number

Check for any customer notes on file from Customer Service Center

Confirm all return dates fall within the policy window

Examine merchandise to ensure it is in resalable condition

Processing of refunds to finalize the process

Returning the resalable merchandise to the appropriate department

Work with cross functional teams to achieve high compliance of fill rates

Provide feedback to system administrator on overall program

Resolve compliance issues in a timely manner

Ensure CTS / Online Sales policy and procedure are adhered to

Other duties and tasks as assigned

Track, record system report management

Maintain high order fulfillment rate

Update cancelled reports twice per week and notify sales associates

Maintain filing system

Order and replenish Wrap & Pack supplies as required based on volume

Ensure compliance with privacy policies, regulations, and cyber security measures.

The ideal candidate:

High school diploma

Very detailed oriented

Proficient with computers and systems (POS, IP , CTS , SAP, etc)

Highly service-oriented with exceptional organizational and follow up skills

The measures of success:

Meet specific standards for fill rates and order processing timelines

High degree of accuracy required

Exceed customer expectations (CVS)

Contribution to financial objectives

Individual objectives linked to the achievement of department goals

Feedback from internal and external clients

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Hiring Range / Échelle salariale à l’embauche :

$17.95 - $24.00 / 17,95$ - 24,00$ (per hour / de l’heure)

Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate's contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, and our coveted employee discount. / La rémunération finale pour ce poste sera déterminée sur la base des compétences uniques du candidat, de son expertise, de ses qualifications individuelles et de l'évaluation de sa contribution au poste à l'issue de la procédure d'entrevue. La fourchette indiquée est la fourchette de départ pour ce poste. Les offres peuvent varier en fonction de l’expérience, des qualifications, du rendement et des conditions du marché local. Nous nous efforçons d'offrir une rémunération compétitive qui corresponde à la contribution du candidat à notre équipe, ainsi qu'un ensemble complet de garanties, d'avantages attrayants, de cotisations de retraite assorties par l'employeur, de primes d'encouragement et notre très convoitée remise d'employé.