Associate, OTT Ops & Support Engineer (Contract)

WHY JOIN US?

We practice a vibrant & energetic office culture.

We provide opportunities for career advancement within the company.

Good performance is always rewarded accordingly.

“ It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace differences – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products/services and our community. We also understand and appreciate that diversity is a driver of creativity and innovation, which will make our business more competitive, compelling and profitable. ”

JOB RESPONSIBILITIES:

WHAT YOU WILL DO:

• •Network and System monitoring, fault resolution, technical support and attend to trouble ticket for all areas under departmental responsibilities.
• •Responsible on technical support for Astro Go, Sooka and 3rd party integrated App.
• •Responsible to act as Incident Manager in the event of any failure on OTT Platform.
• •Address and resolve technical complaints from internal and external parties.
• •Create/Config pay per view live event on CMS and on multiple payment method.
• •Create/Config promo/product on Google/apple console
• •Manage UI/UX/Rail/Swimlane creation and config
• •Perform first level troubleshooting, and technical fault rectification within agreed KPI.
• •Attend to Trouble Ticket (TT), escalate to appropriate internal/external parties, and close TT within the established SLA/KPI.
• •Perform proactive monitoring on the content and system/network performance to ensure compliance with specifications.
• •Execute escalation as per departmental SOP.
• •Update stock keeping and inventory operations.
• •Develop technical documentation including scope of coverage for all computing requirement
• •Assist Delivery/QA team and Senior Engineer in project implementation.
• •Liaise with vendors on technical matters.
• •Carry out system upgrade and modification work.
• •Generate daily shift reports, performance data reports, incident reports and ad-hoc reports as required.
• •Check performance of the application, fine tuning and find fault for improvement
• •Design and build custom application or system for internal team

REQUIREMENTS:

WHO YOU ARE:

• •Degree in IT/Computer/Communication Engineering, Computer Science or equivalent
• •Experience in OTT support and operations 1 or 2 years
• •Knowledge in AWS & CDN Management, Monitoring Tools
• •Knowledge in database applications and programming skills, e.g. Microsoft, SQL, ASP.
• •Good understanding on networking protocols
• •Knowledge is multi type of Operating System eg Windows, Linux
• •Interest and knowledge in Mobile Devices
• •Computer literate and good knowledge on Windows, Microsoft Office
• •Ability to understand and review technical drawings, e.g. Visio
• •Good oral/written communication
• •Willing to work on irregular hours, 12 hour’s shift base including weekends