Associate Process Excellence Specialist with English

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

Join our Medtronic Order Operations team and help strengthen how critical operational processes are executed and improved across Western Europe. Our Customer Care Organization is evolving into a specialist organization where process expertise, operational quality, analytical problem solving and continuous improvement are key to delivering reliable and efficient services to our customers and Operating Units.

As an Associate Process Excellence Specialist, you contribute to the execution, monitoring and continuous improvement of end-to-end Offer-to-Cash processes. Working closely with Customer Care teams, Operating Units and cross-functional partners, you ensure consistent process execution, identify operational risks and recurring issues, and support root-cause analysis, standardization and sustainable improvements. You combine operational knowledge with analytical thinking, process discipline and a continuous improvement mindset, while contributing to digitalization, automation, AI-enabled solutions and touchless processing to reduce manual effort and improve efficiency.

• If you enjoy understanding how processes work, solving operational challenges and using data to improve performance, this role offers an opportunity to further develop your Process Excellence expertise in an international environment.
• Following your full-time onboarding at our Heerlen office, this hybrid position requires 3–4 days of office presence per week. Relocation support is not provided.

Your day involves managing and monitoring operational workflows, open orders, electronic and AI dashboards, and outstanding activities across assigned Offer-to-Cash processes. Using your expertise and understanding of end-to-end operational processes, you ensure accurate, first-time-right execution, identify exceptions and bottlenecks, prioritize activities and maintain process quality, compliance and operational continuity.

A key part of your role is analytical problem solving and root-cause analysis. You investigate complex errors, order processing issues, billing and delivery blocks, and recurring operational challenges. By analyzing operational data, KPI trends and process performance, you identify underlying causes, evaluate potential solutions and support corrective and preventive actions. You collaborate with Customer Care teams, Operating Units, and enabling functions to resolve issues and strengthen process ownership and accountability.

Alongside daily operations, you apply your process knowledge and analytical insights to support continuous improvement, standardization and harmonization across countries. You contribute to process mapping, documentation, knowledge sharing and structured improvement initiatives, including Lean and Six Sigma approaches. You also support the testing and implementation of digitalization, automation, AI-enabled workflows and touchless processing, helping translate operational challenges into sustainable process improvements.

Primary Responsibilities

• •Own and execute assigned end-to-end order and operational activities across electronic and digital channels, ensuring accuracy, completeness and adherence to defined standards and controls.
• •Monitor and actively manage operational workflows and open items, including Open Orders, Electronic & AI dashboards, identifying risks, delays, exceptions and bottlenecks and coordinating timely resolution.
• •Investigate first-time-right issues, SAP errors, billing or delivery blocks and other system or data-related issues, identifying root causes and supporting sustainable corrective and preventive actions.
• •Drive process adherence, standardization and harmonization by following and improving documented procedures, best practices and consistent ways of working across countries.
• •Use KPIs, operational data and process insights to analyze quality and performance, detect gaps and trends and identify opportunities for continuous improvement.
• •Apply structured problem-solving and continuous improvement approaches, including Lean / Six Sigma principles, to reduce recurrence, improve process quality and strengthen operational performance.
• •Contribute to digitalization, automation, AI-enabled solutions and touchless processing by identifying opportunities to reduce manual effort and improve efficiency and scalability.
• •Coordinate process issue resolution with other Customer Care Teams, Regional Offices and enabling functions, communicating with Customers and Sales when clarification or commercial input is required.
• •Demonstrate strong process ownership and accountability through disciplined execution, prioritization, reliable follow-through and contribution to cross-functional improvement initiatives.

Required Qualifications

• •Bachelor's degree or equivalent professional experience.
• •Experience in Customer Care, Order Operations, Supply Chain, Process Excellence or another operational environment.
• •Fluent in English, both written and spoken.
• •Good understanding of end-to-end Offer-to-Cash processes and operational workflows; experience with SAP and/or Customer Interaction Center (CIC) is an advantage.
• •Strong process and operational mindset, with attention to quality, process adherence, first-time-right execution and standardized ways of working.
• •Analytical and problem-solving skills, with the ability to interpret operational information, identify root causes and distinguish symptoms from underlying process issues.
• •Experience with or understanding of Lean / Six Sigma, DMAIC or other structured problem-solving and continuous improvement methodologies.
• •Ability to monitor and prioritize multiple operational topics, identify risks and exceptions and coordinate timely resolution across stakeholders.
• •Digital fluency and confidence navigating systems and tools, with an affinity for automation, AI-enabled solutions, data and touchless processing.
• •Strong ownership, adaptability and collaboration skills, with reliable follow-through and the ability to work effectively in a dynamic, international and changing environment.

Preferred Qualifications

• •Lean Six Sigma Yellow or Green Belt certification.
• •Experience with Process Mining tools such as Celonis.
• •Experience with Power BI, Power Query or other data visualization and analysis tools.
• •Experience with automation, AI-enabled workflow solutions or digital process improvement.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

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