Associate Product Manager / Product Manager

About Onsitego:

About Onsitego Onsitego is India’s leading device care and after-sales service company, trusted by millions of customers to protect and repair their electronics and home appliances. With a nationwide network of 3,000+ service centers, partnerships with 10,000+ retail partners, and 500+ corporate clients, we operate at massive scale across the country.

We offer Extended Warranty, Damage Protection, AMC Plans, and On-Demand Repair Services, delivering seamless, technology-enabled customer experiences through a team of 2,500+ employees. Our strong customer-first culture has earned us one of the highest NPS scores in the after-sales industry.

Driven by our mission to deliver consistent “WOW” experiences, we are building India’s service backbone. If you want to solve real problems and create impact at scale, Onsitego is the place to be.

Website: www.onsitego.com

Job Title

Associate Product Manager

Department

Product Management

Location

Mumbai

Job Purpose:

As a APM / Product Manager, you will play a key role in our journey to shape the next chapter of engagement and growth strategy for Onsitego. In this cross-functional role you will be working with technology, business, marketing, design and executive teams to chart out the growth strategies. You should be able to break down complex problems into steps that drive product development, adoption and engagement.

Responsibilities:

· Design, build, and maintain business applications that align with the company's business requirements and objectives.

· Integrate data sources between applications to ensure accurate and up-to-date information for planning and reporting purposes.

· Collaborate with end users to understand their needs and translate those requirements into solutions.

· Train and support end-users and clients, ensuring they can effectively utilize the business applications for decision-making and planning.

· Implement changes based on feedback and changing business needs.

· Produce and review product requirements documents (PRD).

· Work with senior product managers and/or executive team to create product plans and roadmaps.

Desired candidate profile:

· Candidate should have 3+ years of experience managing B2B SaaS products.

· Background in engineering along with a MBA degree is preferred.

· Prior experience in working with different stakeholders in highly regulated, hyper-competitive landscape is a plus.

· Have developed product features and growth hacks using product management tools and frameworks.

· Write detailed product requirements and end to end use cases with effective user stories to be used by engineering & design teams. Refine product backlog.

· Creates clear & detailed low-fi or high-fi mock-ups using Lucid Chart, Figma or other tools.

· Experience on Product Management tools like JIRA, Confluence.

· Communication, persuasion and presentation skills.

Experience: 3- 6 years

Qualification: MBA / BTech