Associate Project Manager

Founded in Bengaluru in 2014, Kapture CX began as an enterprise customer support software company and has evolved into an AI-first Agentic Operating System for Enterprises .

Kapture helps enterprises scale AI execution while keeping humans in control. Its AgentOS platform enables enterprises to deploy, orchestrate, monitor, and optimize AI agents across critical business workflows — including customer support, sales, collections, and claims .

Kapture’s AI agents can execute workflows end-to-end across voice, chat, email, messaging, and social channels , with human intervention built in wherever judgment, empathy, or decision-making is required.

Today, Kapture is trusted by 1,000+ enterprises across 18 countries , helping organizations transform customer experience, automate complex workflows, and drive measurable business outcomes through AI Agents, Agentic AI, Voice AI, Conversational AI, and intelligent automation .

What is this role all about?

You will own the end-to-end lifecycle of Voice Bot and Conversational Chatbot products integrated with Kapture CX. This is a high-impact role where you will be driving execution, delivering AI-powered conversational experiences that create measurable business outcomes for enterprise clients.

Sounds interesting?

Here’s a more detailed description of what you will do in this role:

• •You will drive end-to-end project delivery from discovery and sprint execution to UAT and go-live
• •You will collaborate with engineering, ML, QA, and client teams to translate business needs into scalable solutions
• •You will lead CRM integration use cases including ticket creation, routing, agent handover, and SLA workflows
• •You will analyze bot performance metrics and continuously optimize conversation quality and automation outcomes

This is a Bangalore-based role. We work five days a week from the office, as we believe in-person interactions fuel innovation and agility.

What does success look like in this role?

You successfully ship high-impact conversational AI features, deliver seamless bot implementations, and drive measurable improvements in automation metrics such as containment rate and resolution efficiency.

What would make you a good fit for this role?

Here are the basic requirements:

• •You have 2–5 years of experience in product management, project management, or business analysis within SaaS or technology environments
• •You have hands-on exposure to conversational AI platforms and bot implementations
• •You understand Gen AI systems and integration workflows across customer support journeys
• •You are comfortable working in Agile environments and coordinating cross-functional delivery

What are the most critical skills for this role?

• •You can design conversational experiences including intents, entities, fallback handling, and flow optimization
• •You can manage Agile delivery cycles including sprint planning, tracking, and risk mitigation
• •You can interpret analytics and performance metrics to drive product improvements
• •You can communicate effectively with both technical teams and business stakeholders

You will have an advantage if you:

• •You have worked with LLM-powered chatbots / Voicebots/ prompt engineering
• •You have experience with WhatsApp Business API or omnichannel bot deployments
• •You have prior exposure to CRM, CCaaS, or customer support SaaS products

Why should you be interested?

Here’s what you will gain from this role:

• •You will get ownership of AI-first products impacting enterprise customer experience at scale
• •You will work at the intersection of CRM, conversational AI, and automation innovation
• •You will collaborate with global enterprise clients across BFSI, retail, and e-commerce
• •You will gain exposure to cutting-edge AI tooling and a high-growth SaaS environment

Does this sound like you?

Click the Apply button to let us know!