Associate, Sales Support

Job Title:

Associate, Sales Support

Job Description

• Associate, Sales Support role is responsible for servicing the inbound que pertaining to SAP store listed products via:
• •Live chat
• •Incoming Tickets
• In addition, the role is responsible for the demonstration of required products to SAP potential customers via conference calls.
• •Escalate clients' requests and complaints to appropriate channels.
• •Update clients about their requests and complaints status accordingly
• •Gather client's feedback, identify problem trends, and report to supervisor for discussion or service enhancement. "Resolve and accurately log customer's post-sale requests with the highest level of professionalism.
• •Services may include responding to general order status and delivery queries, expediting delivery, determining price eligibility, determining return eligibility, retaining customers, and if necessary, canceling order lines/orders, and providing general sales and policy information"
• •Escalating issues which are beyond the training level provided.
• •Provide full support to end user following protocols agreed between Webhelp and our client, focusing on quality and appropriate communication
• •Engage with internal & external parties to understand requirements for execution

Additional Job Description

• •Minimum 3 years experience in Customer Service
• •Have an understanding about E-commerce.
• •Understand Software and Hardware
• •Excellent verbal and written communication skills in English
• •Education level: Diploma and above
• •Minimum 2 years experience in IT or relevant experiences
• •Be familiar with the Computer and Laptop

Necessary Skills

• •Basic knowledge about Excel
• •Basic knowledge about any programming languages
• •Have sales representative experience.
• •Having technical customer support is an advantage.
• •Basic mathematical skills
• •Be able to work in a multinational team and be a team player
• •Have a problem solving and critical thinking mind.

• •Privacy and Information security
• •Adhere security requirements in the process.
• •Protect the privacy of personal information.

Location:

MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak

Language Requirements:

English

Time Type:

Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents