Davies

Associate/Senior Associate - Service Desk Improvement

Pune, Maharashtra, India

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hirly's read of this role

Role family: Customer support
Seniority: Senior
Country: IN
Work mode: On-site / unstated
First seen by hirly: 28 Oct 2026

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the posting

The Associate / Senior Associate - Service Desk Improvement provides first-line support through telephone, portal, chat and email. The role records, categorises, priorities, diagnoses and resolves incidents, fulfils approved standard requests, and retains ownership of the customer experience when work is escalated. The Senior Associate operates with greater independence on complex first-line issues, supports shift handovers and quality, coaches colleagues, and contributes to knowledge and contr…

Original posting on Davies's site ↗

Listed on hirly, a job board. hirly is not the employer: Davies is hiring for this role.

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