Associé(e) de la réception / Hospitality Associate

Midtown est à la recherche d'un associé de la réception pour aider nos membres et assurer le bon fonctionnement de notre réception.

Le poste

En tant que partie intégrante de l'équipe des services aux membres, nos associés à la réception sont des professionnels amicaux et attentifs qui s'efforcent de ravir nos membres et nos invités en :

• •Accueillir les personnes qui entrent dans le Club de manière chaleureuse et agréable
• •Aider à l'inscription aux programmes, au traitement des paiements et à la planification des services du club.
• •S'efforcer constamment de créer une première impression mémorable
• •Gérer les enregistrements, répondre aux questions et résoudre les problèmes de manière appropriée
• •Maintenir la propreté des zones de réception pour contribuer à une expérience exceptionnelle dans les installations
• •Contacter les services d'entretien ménager et de maintenance lorsqu'un problème est signalé
• •Répondre aux questions concernant les services et les installations du club
• •Effectuer des tâches de base en matière de comptabilité, de caisse, de classement et de bureau.

Nos associés de la réception :

• •Bonnes personnalités qui se connectent naturelle\ment avec une grande variété de personnes
• •Doit être disponible pour travailler selon un horaire flexible (y compris les soirs, les fins de semaine et certains jours fériés)
• •Démontrer de solides compétences en service à la clientèle et aimer servir les autres
• •Avoir la capacité de travailler avec élégance et rapidité sous pression
• •Posséder une mémoire vive et un délicieux sens de l'humour
• •Bien travailler dans un environnement d'équipe collaboratif
• •Sont très organisés et efficaces
• •Avoir d'excellentes compétences en communication

Midtown is looking for a Hospitality Associate who will be the first point of contact for every interaction with our members and guests.

The Position

Midtown believes in putting the customer at the center of every decision that we make. Our Hospitality Associates set the tone for the experience of each member and guests through warm greetings, genuine goodbyes, resolving questions or issues accurately and quickly and creating memorable, lasting moments during each visit. A Midtown Hospitality Associate plays a key role in delivering on our promise to inspire others to transform their lives. Welcome to some of the most important work you will ever do.

You will love this job if:

• •You love inspiring a sense of community and providing personal attention
• •You find immense joy in welcoming individuals who enter the club in a warm and pleasant manner
• •You consistently strive to create a lasting first impression
• •You thrive in creating memorable moments for members and guests
• •You are passionate about helping others
• •You are well-engaged in policies and procedures and will be able to communicate them in a positive way to members
• •Receive coaching with optimism and implement recommendations

As Hospitality Associate, you will:

• •Greet everyone who enters the club with a warm welcome
• •Seek to understand how you can help make someone’s experience special
• •Demonstrate sound judgment, professionalism, and optimism
• •Assist members with program registration, payment processing, and scheduling services
• •Handle check-ins, addressing questions and resolving issues appropriately
• •Identify potential friction points for customer and help find solutions
• •Participate in service recovery
• •Maintain cleanliness of front desk areas to contribute to an exceptional facility experience
• •Contact housekeeping and maintenance departments when a problem is reported
• •Answer queries regarding club services and facilities
• •Implement processes and procedures to ensure consistent delivery of service
• •Complete transactions for paid services or goods
• •Complete tasks or projects as assigned such as calling members with birthday greetings

Experience and Requirements

• •Availability to work a flexible schedule (including evenings, weekends, and some holidays)
• •Demonstrate strong customer service skills and enjoy serving others
• •Working knowledge of customer services standards
• •Work gracefully and quickly under pressure
• •Great personality that naturally connect with a wide variety of people
• •Keen memory and delightful sense of humor
• •Quickly make calculations when handling money
• •Work well in a collaborative team environment
• •Highly organized and efficient
• •Excellent communication skills

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

MIDTOWN is an Equal Opportunity Employer.