保戶服務_保服數位轉型人員

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

• 工作內容：
• 規劃、執行並落實保戶服務暨收費作業之規範制定、數位化科技與一般專案、數位科技系統相關前置及維護作業，以確保保單服務作業之系統效能及運作正常、提昇作業效率。

• 1. 深入規劃新型態商品上市之保單服務作業流程及系統需求，以確保商品上市，相關契變、收費、給付作業及保戶通知可順利進行。
• 2. 因應數位化科技、新收費管道，評估及分析各項新服務之可行性及後續規劃執行及測試。
• 3. 管理法令變動之業務影響並制定符合法令之作業規則、維護法遵手冊、執行法遵通報、法遵訓練及法遵查核。
• 4. 保服作業規範之制定及維護，並規劃及控管保單服務行政流程，以確保作業順暢、準確度及作業效率提升。
• 5. 保服/收費各項申請書、保戶通知單之規劃及系統相關的設計及測試。
• 6. 依規定執行各項查核作業。

工作條件：

1. 保單服務(保全)行政作業或保單行政作業經驗2年以上

2. 系統需求規劃測試及專案規劃經驗

3. 具溝通協調、組織規劃能力及主動積極之行動力

4. 語文能力:英文聽、說、讀、寫精通，尤佳。

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.