Attendee Data Coordinator

• Building a Brand Starts with a Story
• FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.

Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.

Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

Learn more at www.firstagency.com

• What You Would Get To Do
• The Attendee Data Coordinator will support meeting planners in managing attendee registration for conferences and events, ensuring the smooth execution of data-related tasks. This role involves maintaining accurate attendee data, collaborating with event stakeholders, and providing database management to ensure consistency and accuracy. The Coordinator will assist in the development, testing, and management of event communications and online registration, as well as supporting attendees throughout the registration process. Additionally, the role provides administrative support to the broader Attendee Data Management team as needed.

Domestic travel required.

Your Contributions

Work with event planners on overall registration management for a high volume in-person, hybrid and virtual corporate events

Database management to ensure consistency of information, accurate data, inputting when required, generating lists and analysis upon request

Assist in the development, editing, testing and management of online registration and event communications such as save-the-dates, invitations, reminders, confirmations, surveys, etc.

Assist attendees and stakeholders with any questions regarding registration

Diligent handling of confidential invitee data, ensuring information is consistent and accurate and following compliance guidelines of handling sensitive information (PII)

Generating attendee lists upon request

Responding to all client email within agreed upon SLAs

Assist event planners in contacting attendees for required information, gift sizes, contact information, transportation details, overnight accommodation requirements, data points etc.

Printing name badges, tent cards, place cards, departure notices, email confirmations, agenda, signage etc. where needed

Packing, ordering and shipping event supplies – maintain a shipping grid and track deliveries

Manage post-event attendee reporting

Pre-event and day-of support during execution of events/conferences; travel and on-site management for in-person meetings as needed

Supporting other members of the department with mailings, onsite assistance, ad hoc projects, etc.

What We Are Looking For

Advanced knowledge of Microsoft Excel

Prior experience with other event platforms such as Cvent, StarCite, Eventbrite, etouches or other registration website platforms is a plus

The individual must be comfortable assisting clients over the phone in navigating registration websites, so prior experience as a customer support or help desk representative is preferred

Able to manage multiple projects simultaneously

Good written and oral communication skills at all levels

Motivated, self-starter, ability to take direction and work independently; ability to think innovatively

Flexible and willing to work outside of normal business hours (evenings, weekends) and travel when required to be on-site at events

At FIRST, we believe that the passion, creativity, and commitment of our teams drive our success. That's why we offer a range of benefits and perks to support your personal and professional growth

Private Medical Insurance with BUPA from day one

28 Days Annual Leave PLUS Bank Holidays

Personal Volunteer Day

20 Days of Sick Pay each Year

Enhanced Parental Leave (Maternity & Paternity)

Wellness Stipend

Complimentary access to Headspace, Rocket Lawyer & Maven

Life Insurance

Employee Assistance Program (EAP)

Cycle to Work Scheme

Season Ticket Loan

Mobile Phone Allowance

Pension Scheme Enhancements

Discretionary Bonus Structure

Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

#LI-TS1 #LI-Hybrid

FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.