Audio Visual, Lead

• Location: New York, NY.
• Job Type: Full-Time

Position Summary

We are seeking an experienced Lead Audio Visual (AV) Technician to oversee the daily operation, maintenance, and support of enterprise audiovisual technology across conference rooms, executive spaces, collaboration environments, and live events. This role combines hands-on technical expertise with team leadership, customer service, and operational oversight to ensure a seamless meeting and event experience for employees, executives, and clients.

The ideal candidate is a technical expert who can troubleshoot and resolve complex AV issues, proactively maintain meeting spaces, lead high-profile event support, mentor team members, and build strong relationships with business stakeholders. This position requires someone who is equally comfortable solving technical problems, leading a team, and delivering exceptional customer service.

Key Responsibilities

Audio Visual Operations

Independently operate, maintain, troubleshoot, repair, and optimize enterprise AV systems and peripherals.

Perform daily morning inspections of all conference rooms to proactively identify and resolve technical issues before meetings begin.

Conduct pre-meeting AV checks for executive meetings, client presentations, and high-profile events.

Provide onsite support for executive leadership, board meetings, and client-facing presentations.

Troubleshoot, repair, upgrade, and replace AV hardware and software components.

Diagnose audio, video, control system, and signal flow issues.

Maintain and support conferencing technologies including Zoom, Microsoft Teams, Cisco Webex, and other collaboration platforms.

Support live event production, presentations, town halls, and special events.

Coordinate with third-party vendors for repairs, upgrades, warranty work, and preventative maintenance.

Maintain accurate AV inventory, asset tracking, and equipment documentation.

Ensure all support requests meet established SLA and performance standards.

Document incidents, service requests, and resolutions within ServiceNow.

Technical Expertise

Support and maintain:

Crestron Control Systems

Poly Video Conferencing

Cisco Collaboration Endpoints

Digital Signage

Wireless Presentation Systems

Audio DSP Systems

Microphones, Cameras, and Displays

Configure and support AV integrations and room automation technologies.

Recommend technology upgrades and continuous improvements that enhance user experience and operational efficiency.

Leadership & Team Management

Lead daily AV operations and coordinate team workload.

Delegate assignments, establish priorities, and monitor service delivery.

Create a collaborative, customer-focused team culture built on accountability and communication.

Coach, mentor, and develop AV technicians through ongoing feedback and training.

Identify skill gaps and recommend training opportunities.

Conduct performance reviews and support employee development.

Resolve team issues while promoting a positive work environment.

Client & Stakeholder Management

Partner with executives, event teams, finance, marketing, IT, executive assistants, and business leaders to anticipate AV support needs.

Manage client expectations and provide technical consultation for meetings, presentations, and special events.

Communicate real-time updates during high-profile incidents and ensure timely resolution.

Build trusted relationships across the organization through exceptional customer service and proactive communication.

Required Qualifications

Minimum 5+ years of enterprise Audio Visual support experience.

Previous experience leading or mentoring an AV support team.

Strong knowledge of:

Crestron

Poly

Cisco collaboration solutions

AV signal flow

Digital audio and video technologies

Experience supporting:

Zoom

Microsoft Teams

Cisco Webex

BlueJeans

Experience supporting executive meetings and live event production.

Experience using ServiceNow or similar IT ticketing platforms.

Strong troubleshooting and analytical skills.

Excellent written and verbal communication skills.

Outstanding customer service and relationship-building abilities.

Preferred Qualifications

Certified Technology Specialist (CTS) certification preferred.

Additional AVIXA, Crestron, Cisco, Poly, or Microsoft certifications are a plus.

Experience supporting enterprise conference centers, executive briefing centers, or corporate headquarters.

Familiarity with ITIL service management practices.

What We're Looking For

Technical Expert ("Doer")

Hands-on technical leader capable of diagnosing and resolving complex AV issues independently.

Proactively maintains conference rooms and collaboration spaces.

Comfortable supporting after-hours meetings, executive events, and off-site functions.

Strategic Thinker ("Thinker")

Identifies opportunities to improve AV technology, processes, and user experience.

Stays current on emerging AV technologies and recommends innovative solutions.

Anticipates potential issues before they impact business operations.

Relationship Builder

Delivers exceptional customer service and builds trusted relationships across all levels of the organization.

Partners effectively with executives, finance, events, marketing, IT, and business leaders.

Understands business priorities and proactively supports organizational needs.

Physical Requirements

Frequently walk, stand, bend, kneel, climb ladders, and work in conference rooms and event spaces.

Lift, carry, push, or move equipment weighing up to 40 pounds , with the ability to transport larger equipment using carts.

Ability to work extended hours, evenings, and weekends when supporting executive meetings or special events.

Visual ability to distinguish colors, indicators, wiring, and display components.

Ability to use computers, mobile devices, and communication equipment simultaneously while providing technical support.

Why Join Us?

This is an exciting opportunity to lead enterprise AV operations supporting executive leadership, high-profile client meetings, and mission-critical business events. You'll play a key role in delivering exceptional workplace technology experiences while helping shape the future of collaboration and meeting technologies across the organization.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice

• Compensation:
• The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.

• Vacancy Status:
• This posting is for an existing vacancy.

Pay Range

$42.75 — $42.75 USD

WHAT WE OFFER

Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.

Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.

We Recognize Talent: We offer a variety of recognition programs for all levels of employees.

Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.

Bonuses: Are available for employee and client referrals for current employees.

Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home