Automation & DTC Fulfillment Supervisor

DC Industries is seeking a hands-on, detail-oriented manager to own the performance of our Pio automation grid and oversee all direct-to-consumer (DTC) fulfillment executed through automation. This role sits at the intersection of automation, inventory systems, and fulfillment operations, partnering with the Warehouse Manager and cross-functional teams to drive a highly efficient, system-led distribution environment. This role reports to the Warehouse Manager.

This is a full-time position. Saturday shifts may be required during peak season based on business needs.

Automation Grid Ownership (Pio)

Own end-to-end performance of the Pio automation grid, including uptime, throughput, bin utilization, and system health

Monitor daily grid activity, identify bottlenecks, and proactively resolve operational or system issues

Optimize slotting, bin allocation, and workflow configuration to maximize efficiency and capacity

Coordinate maintenance, troubleshooting, and continuous improvement efforts with internal teams and external partners

Own daily execution of the automation system to ensure consistent throughput and minimal downtime

Monitor system dashboards (queues, ports, task allocation) to proactively manage performance

Escalate issues to vendors with clear diagnostics and coordinate rapid resolution

DTC Fulfillment & Customer Experience

Oversee all DTC and automation-driven order fulfillment to meet service level expectations

Ensure orders are fulfilled accurately and on time, minimizing delays, short ships, and errors

Prioritize and manage order flow, including exception handling and urgent orders

Monitor key metrics (order accuracy, fulfillment speed, same-day shipping) and drive improvements

Support peak planning and execution to maintain high service levels

Inventory Control & System Alignment

Ensure real-time alignment between physical inventory and system records across WMS/ERP and automation platforms

Co-manage inventory control processes, including cycle counting, reconciliation, and adjustments

Investigate and resolve discrepancies through root cause analysis

Identify breakdowns between systems, processes, and physical operations (mislocated inventory, system mismatches, etc.)

Partner with IT, inventory control, and operations teams to maintain data integrity

Inventory Flow & Grid Optimization

Design and maintain optimal inventory placement strategies based on SKU velocity

Continuously adjust slotting to reduce congestion and improve pick efficiency

Optimize bin configurations (multi-SKU bins, dividers) to maximize storage density

Ensure inbound processes support efficient grid utilization

Data, KPIs & Process Optimization

Track and report on key performance metrics:

Units picked per hour (UPH)

Orders processed per hour

Bin utilization %

System uptime / downtime

Analyze data to identify trends, inefficiencies, and opportunities for improvement

Support development of dashboards, reporting tools, and SOPs

Process Improvement & Cross-Functional Execution

Improve workflows across:

Inbound → storage o Grid → picking → packing → shipping

Partner with IT/ERP teams to enhance system functionality and integration

Standardize best practices across teams and shifts

Training & Team Support

Develop and deliver training materials on systems, processes, and best practices

Provide hands-on support to team members to ensure strong system adoption

Foster a collaborative, high-performance team environment

Qualifications:

Experience in DTC fulfillment, warehouse operations, or automated distribution environments (Pio or similar)

Strong knowledge of inventory control processes (cycle counting, reconciliation, adjustments)

Experience with WMS/ERP systems and system-driven fulfillment environments

Strong analytical skills with a data-driven mindset

Technical aptitude with the ability to troubleshoot systems and workflows

Strong leadership, communication, and training capabilities

Proficiency in Excel and Microsoft Office tools

Hands-on, proactive approach in a fast-paced environment