Automation & Informatics Consultant - Diagnostics - Clifton, NJ

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

As an Automation & Informatics Consultant, you will serve as a dedicated resource for a specific MegaLab customer, supporting Siemens Healthineers Automation and Informatic Middleware solutions. You will provide onsite system configuration support including pre-installation, installation, training, troubleshooting, and post implementation activities. You will work closely with onsite Siemens Healthineers management and first, second, and third shift personnel, responding to complex system issues requiring onsite presence and advanced troubleshooting. You'll interact routinely with Laboratory Managers, Supervisors, IT Administrators, LIS vendors, and 3rd party middleware partners.

This role is best suited for someone who has IT experience in a medical setting. Ideally but not limited to Invitro Diagnostic Laboratory's.

Key Responsibilities:

Installation & Implementation

Supporting pre-installation and installation activities

Performing software installation, network setup, and application configuration

Conducting verification and acceptance testing

Delivering onsite and remote post implementation support

Executing software upgrades and updates

Planning & Project Support

Participating in planning activities for new installations, system expansions, and workflow design

Supporting customer specific workflow configuration decisions

Assisting in meeting business objectives

Technical Troubleshooting & Support

Independently troubleshooting and resolving software malfunctions

Understanding healthcare enterprise IT and security environments

Managing LIS interface communication and connectivity requirements

Following the Siemens Diagnostics escalation process

Training & Communication

Providing training to customer laboratory personnel on system operation, workflow, and configuration

Participating in customer and internal meetings or conference calls

Compliance & Quality

Adhering to Siemens Healthineers quality and regulatory policies

Professional Conduct

Responding positively to challenges with minimal assistance

Seeking guidance from appropriate personnel when needed

Adapting quickly and effectively to change

Computer Hardware

Physical ports (Serial, RJ-45)

Serial to USB converters

Terminal Servers

Computer Software

Prior application support experience

Ticketing and documentation applications (SAP/ServiceNow)

Office365 Suite

Operating Systems & Tools

Windows 10, Windows 11

Windows Server 2016, 2019, 2022

Red Hat Enterprise Linux 9.X

Administrative Tools, Troubleshooting utilities, PowerShell, Bash, Grep, AWK, SED

Networking

Switch and router configuration

Physical networking concepts: MAC addressing, LAN/WAN, switching, Internet access technologies

Logical networking concepts: IP addressing, VLANs, routing, packets, subnets

Network infrastructure: DNS, DHCP, proxy servers

Remote Access

RDP, SSH, VNC, VPN

Security Concepts

Encryption, authentication, certificates

HIPAA, HITECH

Firewalls, HTTPS

General Skills

Strong understanding of OSI and TCP/IP networking models

Effective communication with both technical and non technical audiences

Strong problem solving and prioritization skills

Ability to perform in a large corporate environment and remain composed under pressure

Adaptability in fast changing environments

Required Experience & Education:

BS in Computing, Information Technology, Engineering, or related experience

Experience in Healthcare IT, security, and data privacy

Must be proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting.

Proficiency in all necessary network applications and tools

5+ years' experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed.

Valid driver's license, ability to drive independently day and night, and good driving record required.

Physical Requirements: Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone.

Preferred Qualifications:

Certifications

A+, Network+, Security+, Linux+, Healthcare IT Technician (or ability to obtain within six months)

Additional Experience

Cloud technologies (SaaS, DaaS, IaaS) and virtualization

MT or MLT laboratory experience or healthcare training experience

Technical Skills

MySQL and Linux

Log Analysis

TCP/IP, ARP, VPN, Principles of Encryption

Network Packet Analysis (Wireshark)

Must demonstrate excellent judgment in customer relations and in managing company resources; strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology; experience with electronics, hydraulic and pneumatic systems.

This role is governed by our Fleet Safety Policy. To be eligible for employment, applicants must hold a valid driver’s license in the state where they reside and may not have any prior DUI/DWI convictions or pending DUI/DWI charges or other serious moving violations (unless such a restriction is prohibited by state/local law).

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Who we are : We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page here .

The base pay range for this position is:

$90,780 - $124,828

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employmen