Automotive BDC Representative

Description

#ZR

• •Manage and contact all incoming internet and phone inquiries and proactively pursue additional customer leads
• •Contact present customers via phone, texting and email to maintain and improve customer loyalty.
• •Work in close partnership with managers to provide qualified answers to leads and detailed information on customer requirements.
• •Establish relationships and set appointments for customers to visit the dealerships for test drives and sales presentations.
• •Assist with special service projects / campaigns.
• •Contribute to the overall success of the dealership by working with all customers, teams and departments
• •Performs other related duties as assigned.

Requirements

Required Skills & Abilities:

• •Strongly Preferred: Bilingual (English & Spanish)
• •Must have general knowledge of all makes and models as we handle everything, including many high line units
• •Must be good with technology (phones, computer, etc.)
• •Must be highly organized
• •Must be able to work independently
• •Team player

Education & Experience:

• •High school diploma or equivalent.
• •Must have at least two years of BDC experience in the automotive space