Cogent Analytics

Automotive Service Advisor

Kansas City, MO

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Seniority: Mid level
Country: US
Work mode: On-site / unstated
First seen by hirly: 5 Oct 2026

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the posting

Service Advisor

Primary Role Summary

The Service Advisor is responsible for managing the customer experience from vehicle check-in through delivery while maximizing service sales opportunities and ensuring effective communication between customers and technicians.

The Service Advisor serves as the primary customer contact, translating vehicle needs into repair orders, presenting recommendations, obtaining approvals, and ensuring customers receive professional, timely, and accurate service. This role directly impacts customer satisfaction, revenue growth, gross profit, and customer retention.

Original posting on Cogent Analytics's site ↗

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