AVP Business Senior Analyst

About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

About Our Team

Technology Vendor Management Office (TVMO) provides the critical technical foundation for Citi’s operations and is responsible for delivering reliable IT solutions, scalable infrastructure services, and secure capabilities while creating a trusted customer experience and enabling Citi’s workforce to be the best for our clients. Making the bank simpler, greener, and better connected while powering it with trusted, well-secured data, and automating policy enforcement through code are all at the heart of our refreshed global strategy. Data Quality, Simplification, Environmental Stability, Automation, and Service Excellence are the key pillars and priorities on our strategic journey.

Within TVMO, the Software License Management (SLM) team oversees the global governance, entitlement codification, compliance posture, inventory control, and financial optimization of Citi’s extensive software portfolio across all business sectors.

Role Overview

The Business Senior Analyst (AVP – Software License Management) is an intermediate-level position responsible for liaising between business users, sector finance, procurement, and technologists to exchange information in a concise, logical, and understandable way in coordination with the Technology team.

The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance, large-scale software inventory datasets, and licensing metrics to gain insight, resolve capability gaps, and drive strategic business and technology planning. The role deals with complex, variable issues with broad business impact, applying analytical thinking, data analysis methodologies, and sound professional judgment to break down complex contract terms, license metrics, and system data into actionable recommendations.

Key Responsibilities

1. Requirements Definition, Scope & Systems Analysis

• •Define business, financial, and operations requirements and systems goals through active partnership with decision makers, systems owners, software asset managers, and end users.
• •Identify and establish scope and parameters of systems analysis to define outcome criteria, key performance indicators (KPIs), and measure-taking actions across software management platforms.
• •Analyze business processes, gaps in capabilities, as well as appropriate data sources, discovery interfaces, and process changes required to address capability gaps across the software lifecycle.

2. Software License Entitlement, Optimization & Contract Codification

• •Interpret, analyze, and codify software contract terms, entitlements, product use rights, and complex licensing metrics across large-scale vendor portfolios (e.g., Core/vCPU, PVU, Named User, SaaS, Capacity, and Cloud Consumption models).
• •Review new vendor contracts and amendments prior to execution, ensuring terms & conditions are fair, consistent, and comprehensible from a licensing, operational, and financial standpoint.
• •Manage, track, and optimize large-scale vendor products under the managed portfolio by analyzing and summarizing install, purchase, entitlement, and demand data to seize cost-saving and license harvesting opportunities.
• •Generate vendor baseline summaries and financial impact analyses to aid demand management, multi-year vendor strategies, renewals, deal negotiations, vendor audits, and compliance activities.

3. Reporting, Data Normalization & Inventory Governance

• •Generate and compile comprehensive reports, executive dashboards, and presentation decks based on findings, identifying probable causes and potential solutions to systems, data, and licensing issues for upper management.
• •Perform continuous reporting of license metrics, utilization trends, and spend patterns to brief executive stakeholders.
• •Filter, prioritize, and validate potentially complex material and raw discovery feeds from multiple data sources.
• •Drive data normalization, cross-sector communication, and recoveries for the Software Inventory Control process.

4. Stakeholder Collaboration, Advisory & Process Standards

• •Provide advice and counsel related to technology or operations of the business, ensure essential procedures are followed, and contribute to defining software governance standards.
• •Partner with different business sectors to implement and operationalize control and transparency initiatives within the software review process to stay ahead of vendor audits and intercept compliance issues.
• •Work closely with other members of the SAM team, Sourcing/Procurement, Sector Finance, Enterprise Architecture, and internal customer groups to develop and execute long-term vendor strategies.
• •Evaluate current operational processes, identify continuous improvement opportunities, and author robust standard operating procedures (SOPs) and process documentation.

5. Audit Defense, Attestation & Risk Management

• •Assist in vendor management and audit response activities with an analysis-driven defense strategy, ensuring auditable positions are substantiated by contractual terms and factual usage data.
• •Lead communication, manage data aggregation, and coordinate responses for software compliance attestation initiatives and internal/external auditor and regulatory reviews.
• •Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by:
• •Driving compliance with applicable laws, rules, and regulations.
• •Adhering strictly to Citi policies and governance procedures.
• •Applying sound ethical judgment regarding personal behavior, conduct, and business practices.
• •Escalating, managing, and reporting control and compliance issues with complete transparency.

Perform other duties and functions as assigned.

Qualifications and Key Success Skills

Required Qualifications:

• •Experience: 5–8 years of professional experience in business analysis, systems analysis, technology planning, software asset management, or other relevant/equivalent experience.
• •Analytical & Problem-Solving Capabilities: Demonstrated ability to effectively use complex analytic