AWS Engagement Manager

Why NeuraFlash, Part of Accenture:

At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, AWS, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.

We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.

Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you.

We are hiring for an AWS Engagement Manager to work with our Mid-Market & Enterprise customers! As the Engagement Manager, you will own the customer relationship from a delivery perspective and be accountable for delivery health and customer satisfaction across a portfolio of AWS and Amazon Connect engagements. You will partner with Sales to scope new work and plan account growth, transition customers smoothly from sales to delivery, and guide Project Managers in delivering cloud-based contact center and AI solutions.

The ideal candidate brings a strong blend of solution architecture, pre-sales advisory, and client-facing leadership. The Engagement Manager is a trusted advisor who builds strong relationships with VP and C-level stakeholders, leads distributed teams through complex engagements, and has a consultative, analytical mindset. If you appreciate working with cutting edge technology and guiding customers through AI-enabled digital transformation - then this is the role for you!

You'll have the opportunity to:

Develop, own and manage customer relationships, from a delivery perspective, across the NeuraFlash, Part of Accenture portfolio, building direct relationships and maintaining a stakeholder strategy for each engagement, ensuring seamless execution for clients

Provide hands-on direction, guidance and oversight to project teams, serving as an escalation point, ensuring quality delivery, client satisfaction, customer security and compliance requirements are met, and driving project or program direction from a product ownership standpoint

Act as a “thought leader” for our customers, helping them drive outcomes and articulate the value delivered while continuously identifying areas of further transformation

Participate in customer sales cycles focusing on developing rapport with prospects, understanding scope, estimates and staffing needs. In addition, collaborate with the Sales organization to build account growth and expansion plans

Smoothly transition customers from the sales process to project delivery. This includes: SOW reviews, defining project roles and responsibilities for kickoff, and facilitating kickoff and client onboarding

In collaboration with NeuraFlash, Part of Accenture’s operations/staffing team and BU leadership, ensure the appropriate project team is staffed and defined while managing and mitigating staffing risks

Actively drive and participate in internal initiatives that can include driving innovation in the areas of solution delivery capabilities, enterprise delivery methodology, and reusable assets

Champion AI-enabled delivery practices across engagements, within approved tools and client data-handling requirements

Contribute to NeuraFlash, Part of Accenture at a leadership level, be an advocate of our brand, and help NeuraFlash, Part of Accenture grow and scale

Travel up to 25% for customer projects and company events

QUALIFICATIONS:

​​ 10+ years of consulting experience with a strong blend of solution architecture, pre-sales advisory, and client-facing leadership across iterative software development initiatives

5+ years leading complex customer engagements or solution workstreams of 15+ team members, with direct accountability for solution strategy, technical direction, and stakeholder alignment

5+ years of experience architecting, selling, and delivering AWS solutions , with the ability to clearly explain platform capabilities, tradeoffs, implementation considerations, and roadmap options across AWS services

Deep expertise in Contact Center or AWS-based solution design , such as Amazon Connect, and/or integrated CCaaS ecosystems

Proven pre-sales experience , including discovery leadership, solution mapping, scoping, estimation, and presenting technical and business value to C-level and VP-level stakeholders

Hands-on experience designing end-to-end architectures across multiple phases of delivery—requirements, solution blueprinting, user experience, integrations, data models, QA strategy, and go-live readiness

Strong understanding of the full SDLC and program governance , enabling clear articulation of technical risks, architectural decisions, and roadmap tradeoffs to both technical and non-technical audiences

Experience shaping and managing distributed cross-functional solution teams , including developers, technical architects, business analysts, and QA resources to deliver cohesive and scalable solutions

Strong commercial acumen with proven experience creating SOWs, Level of Effort estimates, Change Orders, and supporting sales motions while managing scope, value proposition, and customer expectations

Excellent communication and storytelling skills , capable of leading executive conversations, whiteboarding future-state architectures, roadmap creation, and influencing decision-making in pre-sales and delivery settings

PREFERRED SKILLS:

Passion for delivering software solutions, building Amazon and other Contact Center solutions with state-of-the-art technology

Outstanding verbal and written communication skills to audiences of all levels including client-facing skills

Eager to embrace challenging situations and enjoys solving complex problems

Proven ability to work cross-functionally

Serve as a strategic advisor to customers, guiding them through end-to-end agentic transformation journeys across AI technologies

Maintain expertise in the evolving agentic marketplace, including platforms, frameworks, and emerging capabilities, to help customers make informed decisions

Translate complex AI capabilities into clear, value-aligned recommendations that support each customer’s business objectives, operational strategy, and digital-transformation roadmap

Identify common agentic use cases, assess customer readiness, and prepare actionable adoption strategies for customers

Provide thought leadership by sharing industry insights, publishing perspectives, and shaping best practices for agentic systems

What’s it like to be a part of NeuraFlash, Part of Accenture?

Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team.

Travel: Get ready to pack your bags and hit the road! For certain