AXI Application Engineer II

Pre-Sales Application Support:

• •Utilize system performance on customer provided sample. Create application report to demonstrate systems capability and strength for commercial team to win business..
• •Participate on pre-sales discussions with Customers as a technical expert.
• •Support Sales to define system configuration and finalize customer technical spec review.
• •Attend Trade Show/Conference or other industry event to demonstrate equipment and/or present technical information on behalf of the company.

Customer satisfaction and Training:

• •Provide high level applications support to set up and program new system at customer site.
• •Diagnose and resolve customer issues and concerns with AXI equipment
• •Advising Customers the best solution for their sample and new requirements
• •Provide AXI application training to customer/distributor/junior colleagues.
• •Training document preparation.
• •Brief Manual or WI preparation for customer or other team member use.

​ Business Strategy and Product Development Support:

• •Taking active role with testing software releases, new features and bug fixes.
• •Justify customer or market requirements, and convert them to practical Engineering Special Request (ESR) criteria or Engineering Change Request (ECR) Criteria.
• •Contribute to Engineering road map based on VOC and technical experience
• •Gather intelligence on markets, competitors and customers and provide analysis and advice to management.

Responsible Regions:

70% Time for China Project. 30% Time for RoA Project

Education and Experience Requirements

• •College or Bachelor Degree with Automation Control / Mechanical Automation or related major.
• •3+ years experience in similar customer technical support role for capital equipment in Electronics, SMT and Semiconductor Manufacturing Industry.
• •Preferred to have working experience in SPI, AOI or AXI, such as Viscom, Omron, Koh Young, ASM, SAKI, MVP.
• •Working experience in MNC is preferred.

Preferred Skills and Abilities

• •Proactive, responsible, confident, pleasant and customer-oriented.
• •Results driven and a self-starter.
• •Good Communication skills in written/Verbal and Presentation.
• •Creative Thinker with problem solver skills.
• •Team player who is unafraid to proactively draw on various resources in the organisation to achieve objectives.
• •Accommodate extensive travel, both domestic and international (approx 70%).
• •Good English Ability, Accommodate English working environment. (90+ documents/mails in English, 50% meeting in English)

Working Condition and Physical Demands

• •Home Office if no customer visit.
• •Factory Environment when travel or customer visit.
• •Can expect work in Clean room Environment