B2B Sales Team Leader DE with EN C1

Job Title:

B2B Sales Team Leader DE with EN C1

Job Description

The Team Leader, B2B Sales is responsible for guiding and supporting the sales team to ensure performance goals are met. This position manages day-to-day operations by providing expertise, facilitating communication, and promoting a positive team environment. Additionally, the Team Leader oversees service delivery and ensures adherence to organizational standards and expectations.

Essential Functions/Core Responsibilities

Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements

Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly

Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations

Communicate expectations to employees and provide timely updates

Provide subject matter expertise in handling escalated customer calls as needed

Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities

Stay current on internal work processes, policies and procedures. Attend required manager development training

Promote the Concentrix values through both behavior and attitude, including being an advocate for team members

Candidate Profile

Associate's degree in related field with two to four years of relevant experience preferred

Highly motivated individual with skills to develop and coach team members to achieve performance expectations

Work well under pressure and follow through on items to completion

Strong communication skills, both written and verbal

Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable

Ability to mentor, coach and provide direction to a team of employees

INTERNAL ONY

Requirements :

6 months in company with proven previous experience in targeted role OR 9 month in company

KPI Performance above Teams Average in the last 6 months

No absenteeism in the last 6 months

No disciplinary actions for the last 6 months

Location:

GRC Athens - Ilia Iliou 51

Language Requirements:

Time Type:

Full time2026-10-31