Bakery Assistant Manager

Description

Job Summary

Assist the Bakery Department Manager in overseeing daily operations, ensuring high-quality production, exceptional customer service, and profitability. Help manage staff, including direct reports, inventory, ordering, and maintain a safe, sanitary environment while supporting Mackenthun's Exceptional Experience and meeting performance goals.

Key Responsibilities

Leadership & Staff Support:

• •Lead direct reports by training, supervising, and motivating bakery staff to ensure high performance.
• •Assist in creating and managing staff schedules, ensuring adequate staffing levels to meet customer demand.
• •Help ensure staff are knowledgeable about products, food safety, and customer service standards.
• •Provide feedback, coaching, and support for staff development.
• •Foster a positive team environment to promote engagement and productivity.
• •Handle staffing issues such as scheduling, performance evaluations, and addressing employee concerns or conflicts.
• •Assist with recruitment, hiring, and onboarding new bakery staff.

Product Management:

• •Assist in overseeing daily production to ensure products meet quality standards and align with company specifications.
• •Ensure bakery items are visually appealing, fresh, and well-stocked to attract customers.
• •Collaborate with the marketing team to support the development of new bakery items and seasonal offerings.
• •Assist in managing production schedules to minimize waste and ensure product availability without overproduction.

Inventory & Ordering:

• •Monitor inventory levels for ingredients, packaging, and other bakery supplies.
• •Help place orders for ingredients and supplies, ensuring cost-effectiveness and minimizing spoilage.
• •Assist in implementing efficient stock rotation (FIFO) to reduce waste and maintain product freshness.
• •Track and manage inventory accurately and assist with documentation.

Customer Service & Sales:

• •Provide excellent customer service, ensuring a positive shopping experience.
• •Assist customers with product recommendations, slicing, packaging, and resolving any concerns.
• •Implement merchandising strategies to enhance product visibility and drive sales.
• •Monitor sales trends and assist in adjusting product offerings to maximize department sales.

Health, Safety & Compliance:

• •Ensure compliance with all health, safety, and sanitation regulations, including food handling and storage.
• •Help maintain a clean, organized, and safe work environment by conducting regular safety audits.
• •Assist in overseeing the cleanliness of bakery equipment, tools, and the bakery floor.
• •Support staff in following proper hygiene and sanitation practices in accordance with food safety guidelines.

Financial Performance & Budgeting:

• •Assist in monitoring department financial performance, ensuring alignment with the store's budget.
• •Help control shrinkage through effective inventory management and staff training.
• •Assist in managing labor costs and scheduling, adjusting staffing levels as needed.
• •Work with vendors to maintain competitive pricing and ensure accurate billing for special orders.

Collaboration:

• •Work closely with the store manager, marketing team, and other department managers to support store objectives.
• •Participate in promotional events and marketing campaigns to increase bakery product visibility.
• •Collaborate with other departments to ensure smooth store operations.

Department Development:

• •Stay informed about industry trends, customer preferences, and new baking techniques.
• •Assist in introducing new products and recipes to keep the bakery offerings fresh and exciting.
• •Participate in planning meetings and contribute to department goals.
• •Help develop staff skills through training and ongoing professional development.

Requirements

Qualifications

• •High School diploma (GED) required; 1+ years of management experience.
• •Prior bakery or culinary experience preferred.
• •Strong organizational, problem-solving, and math skills.
• •Ability to work a flexible schedule to include daytime hours, evenings, every other weekend, an occasional overnight and some holidays as needed.

Working Conditions and Physical Demands

• •Physical labor, including lifting up to 50 lbs, and working in a bakery environment.
• •Must be able to work in a fast-paced environment.

Benefits Summary for Full Time:

• •Medical, Dental, Vision
• •401k
• •Employer Paid Life Insurance
• •Long Term & Short Term Disability
• •Hospital, Critical Illness, Accident
• •Paid Vacation and Paid Holidays
• •Sick & Safe Time
• •Shift differentials for working Sundays & Holidays
• •10% discount at any Mackenthun’s locations
• •Referral bonuses
• •Dietitian services