Bankruptcy Collections Specialist III

Overview:

Manages complex accounts with the following areas of specialization: Foreclosure, Bankruptcy, REO/Property Preservation, Repossession, Remarketing, Legal Liaison or Post Charge Off Collections.

Primary Responsibilities :

• •Initiate contact with consumer borrowers that are in the mid to late stages of delinquency; assess the prospect of repayment, and arranging repayment schedules or other solutions such as: Loan Workout, Alternative Lending, Consumer Credit Counseling Services, Reages, or Extensions.
• •Initiate contact with customers’ attorneys and Bankruptcy trustees.
• •Investigate and conduct skip tracing as required.
• •Submit recommendations for account placement with third party collection agencies, attorneys, brokers, and property preservation firms.
• •Initiate direct contact with borrowers (consumer, mortgage, deposit overdraft, business banking), assessing the prospect of repayment, arranging repayment schedules or other solutions.
• •Contact business partners and vendors to ensure services provided are meeting predetermined service level agreements.
• •Participate in loss prevention by employing advanced strategies that provide adequate protection for M&T with respect to its interest in the collateral securing the loan, while maximizing the cost containment opportunities.
• •Review collateral condition and establish asset value. Negotiate sale with prospective buyers and conclude sales transaction with limited oversight.
• •Develop an understanding of the business and its functions, processes and operations.
• •Keep abreast of business and market trends that may affect business department.
• •Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• •Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• •Promote an environment that supports belonging and reflects the M&T Bank brand.
• •Complete other related duties as assigned.

Scope of Responsibilities:

This position works under general supervision and has autonomy when performing skip-trace.

In addition, this position does have the authority to waive late fees, within guidelines.

Education and Experience Required:

A combined minimum of 3 years’ higher education and/or work experience including a minimum of 1 year experience in customer service, customer-facing, collections, call center or sales.

Experience with word processing, spreadsheet and presentation software.

Detail oriented.

Strong verbal and written communication skills.

Education and Experience Preferred:

Knowledge of M&T Bank systems.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.55 - $34.25 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Getzville, New York, United States of America