Banquet Server

Description

Lake Nona Golf & Country Club, Orlando’s most exclusive private club is currently seeking a Full Time Banquet Server.

Lake Nona is ranked as a Platinum Club of the World and a Distinguished Emerald Club of the World. We are committed to offering our 500 members and their families the very best amenities, programs, and service.

We hire people with passion for fulfilling our Mission Statement…

“To consistently create an unforgettable personal experience for our members and guests that is defined by our attention to detail, gracious willingness to serve, welcoming attitudes and respect for one another.”

If you want to work for one of the premier employers in the Central Florida area, please apply today. We offer competitive salaries and a generous benefit package. Employment is contingent upon pre-employment background check. Equal employment opportunity employer.

Responsible for service in the manner most pleasing to members and their guests. Assures the highest standards are met in appearance, hospitality, professionalism, and service. Responsible for the cleanliness of all dining rooms, meeting rooms, bars, ballroom, side station & common areas.

Job Description

Banquet Server

Reports to: Food & Beverage Director, Food & Beverage Managers

FLSA Status: Hourly/Non-Exempt

Summary: Forms part of banquet operations for Lake Nona Golf & Country Club on an on-call basis. Responsible for set-up & cleanliness of all dining rooms, meeting rooms, bars, side stations & common areas.

Essential Job Functions: • Displays the highest standards in work ethic, performance, appearance, attitude demeanor in all interactions with members and staff alike. • Interfaces with all departments in the Club to ensure a seamless experience for members and guests. • Sets tables according to standards – proper placement, polished glassware, and silverware. • Checks dining area for cleanliness including, tables, linens, and floor & chairs – corrects any faults immediately • Attends pre-meal meetings to obtain all information communicated • Maintains service stations throughout the shift - makes sure all supplies are fully stocked & ready for use & all condiments are filled & cleaned. • Responsible for a full knowledge of menu items & specials • Takes cocktail, wine, food & dessert orders in an established manner. • Uses pivot points consistently and correctly • Organizes timing & must be able to multitask several tables at once. • Promptly turns in orders to the expeditor clarifying special instructions • Communicates with the kitchen throughout the meal letting them know if a table is eating slower/faster than expected. • Questions doubts about food quality or presentation before taking it out to the table. If necessary, informs the member of the delay. • Serves the meal in an established manner. Ensures that the Member receives food properly prepared & presented. • Maintains a clean table throughout the dining experience. Removes unneeded silverware/glassware, garbage, extra plates, etc. • Answers phone and takes reservations as necessary • Greets and seats members and guests as necessary • Informs supervisor of all member comments and complaints • Maintains knowledge of computer system related to ringing in checks • Completes all opening & closing side work thoroughly & accurately • Reads BEO’s daily and is prepared to answer member inquiries such as room locations, start times etc. • Checks out with a supervisor at the end of every shift • Receives and resolves complaints concerning food & beverage & resolves these complaints to the best of his/her abilities • Attends all scheduled staff meetings. • Assures the correct appearance, cleanliness, and safety dining room areas, equipment and fixtures. Reports deficiencies and maintenance concerns to management • Makes management aware when supplies are needed • Completes any other tasks as assigned by the Food & Beverage Manager or Assistant Food & Beverage Managers. • Attendance and punctuality is critical due to the scope of responsibilities as well as impact on other positions and department.

Requirements

Physical Demands and Work Environment

This position includes (long periods of) balancing, stooping, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling and repetitive motions.

Must be able to lift up to 50 pounds.

Must be able to work in hot conditions for long periods of time.

Must be physically able to do assigned work as outlined above.

Must be able to follow written and verbal instructions.

Must be able to read, write and communicate effectively in English.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

This job description in no way states or implies that these are the only duties to be performed by this position. The employee will be required to follow any other instructions and to perform any other duty requested by the supervisor.