Banquet Supervisor

A HOTEL WITH THE FREEDOM OF STYLE!

Located in the heart of Central Alberta, Red Deer Resort & Casino is the ideal place to start your career in hospitality, providing excellent and personalized service to our guests while working within a positive team environment.

Summary

Under the guidance of the Banquet Manager, the Banquet Supervisor is responsible for overseeing all aspects of a banquet or event, including set-up, food presentation, serving, and clean-up, while focusing on detail, quality presentation, and customer service. The Banquet Supervisor is also responsible for training, coaching, and mentoring the Banquet staff.

Essential Duties and Responsibilities

Hold pre-function staff meetings to review functions and set up an order of servicing procedures from start to finish.

Schedule and coordinate the time and tasks for our banquet team

Supervise the cleanup after a function.

Check banquet functions to ensure quality guest service.

Update kitchen staff on the number of guests to ensure reusable food is not wasted.

Inspect function rooms, ensuring setup conforms to the banquet event order.

Respond to guest requests for special services and resolve guest problems and complaints.

Ensure safe working conditions in banquet areas.

Ensure staff are correctly and professionally dressed at all times.

Ensure effective briefing of waiting staff before the function commences.

Ensure tables are correctly set, and that table appointments are to standard

Ensure staff are well-trained and for a variety of functions.

Demonstrate a professional and positive work ethic to employees and guests at all times.

Strong working knowledge of hospitality industry principles, methods, practices, and techniques

Ability to supervise employees, including organizing, prioritizing, and scheduling work assignments

Able to respond quickly in a dynamic and changing environment

Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.

Calculate and post banquet bills at the end of the function, ensuring accuracy in the recording.

Deliver feedback and coaching to the banquet team

May be required to perform other job-related assignments as requested.

Education, Qualification and Requirements

2-year minimum experience in Banquet Operation.

1 year minimum of direct supervisor work experience

1 to 2-year Degree or Diploma; related experience and/or training; or equivalent combination of education and experience

Demonstrated ability to lead and direct a team

Willingness to learn and expand your knowledge

Experience in all aspects of customer service and people management

Guest-oriented with a sincere, helpful, caring and friendly personality.

Attention to details, order and cleanliness

Exceptional energy, flexibility and professionalism

Effective communication skills in English (oral and written)

Ability to maintain composure and objectivity

Previous leadership experience is an asset

Pro Serve Certificate required

Protect Certificate required

As a condition of employment, associates are to have a criminal record check prior to their first day of work

Work Environment

This position is physically demanding, requiring frequent standing and walking.

It is typically expected to lift and carry up to 25 pounds and may occasionally have to lift and carry up to 50 pounds.

Occasional environmental exposures to cold, heat and water

Stooping, kneeling, bending, reaching and crouching are required as part of the banquet service.

Hours of Work

The individual must be adaptable and flexible with their time as the work hours for this position will vary depending on operational requirements. Work may include early mornings, late nights, weekend shifts, and holidays.

The Red Deer Resort & Casino is an equal opportunity employer and believes diversity strengthens us as a workplace; we encourage all those qualified to apply.

All applicants must be legally entitled to work in Canada. The successful candidate will be subject to a criminal record check and/or other background checks. This position will remain open until a suitable candidate is found. We appreciate and consider all applications; however, only candidates selected for interviews will be contacted.

Red Deer Resort & Casino

3310 – 50th Avenue, Red Deer, Alberta T4N 3X9

www.rdrcasino.ca