Barista

Description

JOB SUMMARY:

As a Barista, you will fill a guest services role in supporting your hotel’s financial goals through the daily operation of the Starbucks facilities and/or other areas of the Food and Beverage departments. You will prepare and/or serve beverages and/or food to guests to ensure the highest quality of product and service standards, maximizing guest satisfaction and profitability by providing prompt and courteous service in a fast-paced work environment.

JOB FUNTIONS & DUTIES:

- Prepare beverages requested by customers or servers according to standard operating procedures (e.g., proper proportions and ingredients to control costs and provide a consistent product to guests).

- Maintain clean and organized work areas to maximize efficiency; set up the bar and back bar according to established procedures.

- Respond quickly to guest requests in a friendly manner and follow up to ensure guest satisfaction.

- Perform pre and post-shift side work, including stocking the service station, making coffee, etc.

Requirements

EXPERIENCE & EDUCATION:

- Minimum of 6 months of F&B outlet customer service experience, including cash handling, with previous Barista experience preferred.

- Be incredibly friendly, customer-centric, love to smile, and radiate a positive and accommodating attitude while interacting with customers.

- Provide a professional image at all times through appearance and dress.