Sutherland
Barranquilla | Customer Service Specialist I WI
Barranquilla, Atlantico, Colombia
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hirly's read of this role
- Seniority
- Entry level
- Country
- CO
- Work mode
- Remote-friendly
- First seen by hirly
- 23 Sept 2026
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the posting
We're looking for a Customer Service Representative with strong English skills to deliver friendly, efficient, and accurate support to our customers.
Main Responsibilities
- Support customers via phone, chat, or email, meeting performance goals
- Own customer issues through to resolution, escalating when needed
- Document interactions accurately and keep customer information updated
- Handle sensitive information with confidentiality and care
Required:
🌍 B2+ English communication skills (minimum)
🎓 High school diploma or equivalent
💻 Ability to multitask and navigate multiple systems efficiently
🧠 Customer-focused mindset with strong problem-solving abilities
🔍 Attention to detail and accuracy in data handling
⌨️ Basic computer skills (CRM tools, email, spreadsheets)
All your information will be kept confidential according to EEO guidelines.
How to Apply. Meet Aura, our AI Recruiter!
Applying is quick and 100% digital:
1️⃣ Start with Aura: Click "Chat to Apply" and answer a few quick questions.
🚫Do not click on the "I'm interested" button as this will restart your process.
2️⃣ Language Assessment: You'll get a link via email. Most candidates finish in under 20 minutes.
3️⃣ Interview with Aura AI: A short video interview (approx. 15 minutes) via email invitation. A recruiter will then review your process and contact you.
✨ Three simple steps and you're on your way to joining Sutherland!
A Little About Us
Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics: these are our core expertise. We work with iconic brands worldwide, bringing market-leading technology and business process excellence.
With over 200 unique inventions under several patents in AI and other critical technologies, we drive digital transformation and pioneer new solutions, all through a seamless "as a service" model.
We bring together human expertise and artificial intelligence to unlock new possibilities and transformative outcomes.
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