Bartender/Server

We’re People People. Are you?

We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast 🚀).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be.

But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

The Bartender / Restaurant Server is a dual-role position responsible for delivering an engaging, efficient, and memorable food and beverage experience to hotel guests. This position requires flexibility and strong knowledge of both bartending and restaurant service, with the team member scheduled in each role based on the established weekly schedule below.

The ideal candidate is personable, dependable, energetic, and able to work independently while maintaining a strong sense of urgency. This team member is expected to provide genuine hospitality, accurately prepare and serve food and beverages, maintain a clean and organized work environment, suggestively sell menu offerings, and work collaboratively with the culinary and Food & Beverage teams.

What you’ll be doing

BARTENDER / RESTAURANT SERVER

• Department: Food & Beverage
• Reports To: Restaurant Manager / Food & Beverage Manager / Food & Beverage Director
• Classification: Non-Exempt
• Position Type: Full-Time

POSITION SUMMARY

The Bartender / Restaurant Server is a dual-role position responsible for providing exceptional food and beverage service within the hotel restaurant and bar. This position requires an individual who can confidently perform both bartender and server responsibilities while delivering warm, efficient, and personalized hospitality.

The Bartender / Restaurant Server is responsible for accurately preparing and serving beverages, taking and delivering food orders, maintaining cleanliness and organization, processing guest transactions, and creating a welcoming atmosphere for hotel guests and local patrons.

This position requires a strong sense of urgency, excellent communication skills, dependability, teamwork, and the ability to anticipate guest needs in a fast-paced hotel environment.

SET WEEKLY SCHEDULE

This position is specifically scheduled to support both bar and restaurant operations.

Bartender

Sunday

Monday

Restaurant Server

Thursday

Friday

Saturday

Regular Days Off: Tuesday & Wednesday

This is the established schedule for this position. Candidates must be available to work the days and assigned roles listed above.

ESSENTIAL JOB FUNCTIONS

BARTENDER RESPONSIBILITIES

When scheduled as Bartender, responsibilities include:

Greet and acknowledge guests promptly with a warm and professional approach.

Prepare and serve alcoholic and non-alcoholic beverages according to established recipes, portions, presentation standards, and guest requests.

Maintain knowledge of liquor, beer, wine, cocktails, specialty beverages, and restaurant menu offerings.

Provide recommendations based on guest preferences.

Suggestively sell premium beverages, appetizers, entrées, desserts, and featured items.

Accurately enter all food and beverage orders into the POS system.

Verify guest identification and age prior to serving alcoholic beverages as required by law.

Monitor alcohol consumption and follow responsible alcohol-service procedures.

Refuse or discontinue alcohol service when required and immediately involve management when appropriate.

Prepare drinks for restaurant servers accurately and with a sense of urgency.

Maintain proper inventory levels of liquor, beer, wine, mixers, garnishes, glassware, and bar supplies.

Restock the bar throughout the shift to maintain operational readiness.

Maintain a clean, sanitized, organized, and guest-ready bar.

Complete all assigned opening and closing duties.

Accurately process cash, credit card, room-charge, and other approved transactions.

Ensure every beverage and food item served is properly entered into the POS system and accounted for.

Immediately report inventory discrepancies, guest concerns, equipment issues, or operational concerns to leadership.

RESTAURANT SERVER RESPONSIBILITIES

When scheduled as Restaurant Server, responsibilities include:

Greet guests promptly and create a warm and welcoming dining experience.

Provide attentive service throughout the entire guest experience.

Present menus and explain specials, featured items, and available food and beverage selections.

Maintain thorough knowledge of menu ingredients, preparation methods, available substitutions, and beverage offerings.

Accurately take and enter guest orders into the POS system.

Confirm modifications, allergies, dietary restrictions, and special requests.

Communicate allergy and dietary concerns according to established food-safety procedures.

Deliver food and beverages accurately and efficiently.

Monitor the timing and presentation of each course.

Check back with guests to ensure food quality and overall satisfaction.

Anticipate guest needs, including beverage refills, additional condiments, utensils, and other requests.

Clear used plates, glassware, and utensils throughout the meal.

Properly clean, sanitize, and reset tables for incoming guests.

Suggestively sell appetizers, beverages, entrées, desserts, and featured menu items.

Accurately prepare and present guest checks.

Process cash, credit card, room-charge, and other approved payment methods.

Thank guests and invite them to return.

Immediately communicate guest complaints or service recovery opportunities to management.

GUEST EXPERIENCE

Provide genuine, friendly, and professional hospitality during every guest interaction.

Maintain a positive and approachable demeanor regardless of business volume.

Anticipate guest needs rather than waiting for guests to request assistance.

Respond promptly and professionally to guest questions and requests.

Take ownership of guest concerns and involve leadership when necessary.

Maintain knowledge of basic hotel services and amenities to assist hotel guests.

Recognize that restaurant and bar service contributes directly to the guest's overall impression of the hotel.

SALES & REVENUE RESPONSIBILITIES

Actively promote food and beverage offerings through appropriate suggestive selling.

Maintain knowledge of specials, promotions, premium beverages, and featured menu items.

Look for opportunities to enhance the guest experience while increasing food and beverage revenue.

Ensure every food and beverage item served is properly entered into the POS system.

Follow established procedures for discounts, voids, complimentary items, and adjustments.

Protect hotel revenue by accurately handling cash, credit cards, room charges, and other transactions.

Immediately report discrepancies or potential loss-prevention concerns to management.

OPENING, CLOSING & SIDE WORK

Complete all assigned opening and closing duties thoroughly and on time.

Ensure the restaurant and/or bar is completely prepared prior to opening.

Stock server and bar stations with appropriate supplies.

Maintain adequate levels of glassware, silverware, napkins, condiments, garnishes, and service supplies.

Complete assigned side work throughout the shift.

Clean and organize assigned areas before leaving.

Communicate incomplete tasks or operational concerns to leadership before the end of the shift.

Do not leave the assigned work area without completing required closing responsibilities or receiving management approval.

CLEANLINESS & SANITATION

Maintain a clean and organized restaurant a