BDC Customer Service Representative

Description

The BDC Customer Service Representative ensures prompt and genuine greetings to every customer that calls into Dave Sinclair Buick GMC. BDC Customer Service Reps schedule service appointments and help facilitate communication between our customers and the service department. The ideal Representative is genuinely excited to help customers. They are patient, empathetic, and passionately communicative. It is important that they can put themselves into our customers’ shoes and advocate for them as necessary. Ideal candidates thrive in a fast-paced environment where customer service and communication are paramount.

RESPONSIBILITIES

• •Schedule service appointments for customers
• •Answer phone calls and reroute to appropriate person
• •Follow up with customers who have missed appointments or who have parts that have arrived and are ready for installation
• •Answer basic questions regarding maintenance schedules, applicable warranties, factory recalls etc.

BENEFITS

We have wonderful benefits that include:

• •Health coverage
• •Vision coverage
• •Dental coverage
• •401k retirement savings plan

Requirements

SKILLS REQUIRED

-Able to navigate computer programs and operate phone systems

-Positive attitude

-Great customer service

-Ability to display empathy over the phone