Beer Wine Liquor Customer Service Team Lead

As a family company, we serve people and communities. When you work at a Market Format location, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community!

Market Format Rewards

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement and career growth

Please review the job profile below and apply today!

Responsible for leading teams across multiple departments, empowering them to make the difference. Set a great example for those in your span of care, by simply creating an exceptional customer experience. Open Availability is needed and required. .

What You'll be Doing:

• •Manage ordering, receiving, stocking, pricing and product displays.
• •Source local products to create a farmer’s market feel.
• •Plan, write and communicate store schedules.
• •Establish clear standards for daily and hourly market conditions.
• •Drive key metrics for department including sales, margin, inventory, net profit, customer satisfaction and safety.
• •Foster and drive open communication with team to ensure exchange of information to improve customer shopping experience and store financial performance.
• •Develop store to be part of the community with products, events, community relationships through team member empowerment.
• •Work flexibly to assume responsibilities for team members or assistant store managers when needed.
• •Ensure freshness of product by closely monitoring execution to rotation and dating policy.
• •Stay on top of competitive trends; investigate and analyze strengths/weaknesses of competition.

What You Bring With You (Qualifications):

• •Passion for customer service.
• •2 - 3 years of retail experience preferred.
• •Ability to demonstrate creative thinking.
• •Ability to quickly build rapport and gain customer confidence to create repeat business.
• •Ability to lift, carry, push, pull, bend, and twist while handling product.
• •Experience writing and executing plans.
• •Has proven track record of developing teams to achieve service, presentation, sales, and margin expectations.
• •Experience in inventory control management, cycle, and period inventories.