Behavioral Health Care Manager

Description

I. BASIC FUNCTION:

Responsible for providing care management for patients of FCHC and for clinical supervision of non-licensed care

managers.

All employees of FCHC must ensure service standards are delivered, including:

FCHC Core

Demonstrates a commitment to FCHC mission and vision.

Demonstrates a positive attitude towards patients, employees, role, and the health center.

Demonstrates FCHC core values (accountability, courtesy, excellence, flexibility, integrity, respect).

Customer Service and Professionalism

Smiles and makes appropriate contact, greets individuals upon entry into building and space.

Is customer service oriented to both internal (colleagues) and external (patients, clients, vendors, etc.)

Customers. Treats patients, customers and colleagues with dignity and respect.

Provides timely response to requests, tasks, and inquiries. Demonstrates good service turnaround.

Demonstrates good communication skills and communicates in a tactful manner.

Exhibits conflict resolution skills in order to foster effective working relationships and embraces a team

approach.

Adheres to FCHC’s dress code policies. Employee appearance and grooming appropriate.

Show(s)

Consistently shows commitment to position and team performance (i.e., attendance and punctuality).

Consideration and acceptance of cultural differences of others; works well with individuals of diverse

backgrounds, supporting a culture of justice, equity, diversity, and inclusion.

Participates in training and professional development and completes required trainings in a timely manner.

Safety

Adheres to and promotes a culture of safety and cleanliness.

Adheres to HIPPA/Confidentiality standards.

Respectful of FCHC property, properly and safely uses Health Center Equipment.

II. INTRADEPARTMENTAL RELATIONSHIPS:

Department Officer: Chief Behavioral Health Officer

Reports to: Manager of BH Care Management

Supervises: N/A

JOB DESCRIPTION

DEPARTMENT: BEHAVIORAL HEALTH SERVICES

JOB TITLE: BH CARE MANAGER ~ MSW, LMSW, LCSW

BH CARE MANAGER ~ MSW, LMSW, LCSW

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III. PRIMARY RESPONSIBILITIES:

1. Function as the Care Manager within the integrated primary care and behavioral health team.

2. In coordination with the BHC and primary care provider, enroll eligible and interested patients into the Circle of

Care project and track patient progress towards grant outcomes.

3. As often as is clinically appropriate, face-to-face visits and telephone calls with Circle of Care patients and other

members of the patient’s network over the course of their enrollment in the project (3-12 months).

4. Establish and maintain a patient registry to monitor clinical outcomes as well as key processes of care.

5. Arrange for inpatient, partial hospitalization, intensive outpatient programs as needed. Assist with discharge

coordination.

6. Coordinate information flow between the PCP, BH providers, CHW, and other FCHC staff within the Circle of Care

program.

7. Attend care team meetings and document clinical information/decision-making in the patient registry.

8. Identify barriers to treatment and possible solutions, including coordinating/offering transportation when needed.

9. Establish and maintain cooperative referral relationships with community agencies, organizations, and

professionals. Together with the other care managers, maintain an up-to-date referral listing.

10. Facilitate referrals to other outpatient therapists as indicated.

11. Facilitate referrals to psychiatry as needed.

12. Participate in staff in-service programs related to social services and/or behavioral health.

13. For LCSWs only: Provide clinical supervision for licensure to LMSWs.

IV. PERIODIC DUTIES:

1. Contributes services to community public health activities as appropriate.

2. Participates in Center work team as needed.

3. Participates in Center staff problem solving groups.

4. Performs other duties as assigned.

V. WORKING RELATIONSHIPS:

Inside Center: All Inclusive.

Outside Center: Patients, community organizations and agencies, professional colleagues and organizations,

and institutions of learning.

VI. QUALIFICATIONS:

1. MSW required. LMSW, LCSW preferred.

2. Minimum of three (3) years experience working in the field of social work or behavioral health care is required.

3. Work experience or strong desire to work in urban community health setting preferred.

BH CARE MANAGER ~ MSW, LMSW, LCSW

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VII. CONTINUING EDUCATION:

1. Active professional development as demonstrated through attendance of seminars, continuing education

programs, etc. is strongly recommended.

2. Satisfactory maintenance of continuing education standards as established by the Division of Professional

Registration of Missouri is required for LMSW and LCSW.

IX. CONFIDENTIALITY:

Respect for and maintenance of client and staff confidentiality is required.

The above responsibilities/duties describe the chief function (requirements) of the job (holder) and are not to be considered a

detailed description of every responsibility/duty (requirement) of the job (holder).