Benefits Counselor - Enrollment & Tuition

Why Work at BYU

At Brigham Young University (BYU), your work is an opportunity to contribute to a distinctive educational mission rooted in the gospel of Jesus Christ and to make a meaningful difference in the lives of students.

As the flagship university of The Church of Jesus Christ of Latter-day Saints, BYU strives to be among the exceptional universities in the world. We are devoted to our faith, our students, and the University's Mission : "To assist individuals in their quest for perfection and eternal life."

We seek staff members who enthusiastically embrace and advance this unique mission. Across the university, staff bring their expertise and talents to work that helps students learn, grow, and thrive. A culture of covenant belonging, weekly devotionals, meaningful opportunities for learning and growth, and a beautiful and historic campus make BYU a distinctive and inspiring place to build a career.

Belonging Statement

United by our common primary identity as children of God, BYU values and embraces the variety of individual characteristics, life experiences and circumstances, perspectives, talents, and gifts across the BYU community. This richness strengthens our shared efforts to create and support an environment of covenant belonging centered in Jesus Christ.

Employment Requirements

Members of The Church of Jesus Christ of Latter-day Saints are required to hold and be worthy to hold a current temple recommend to be hired and to remain in any position at BYU.

In hiring decisions, Brigham Young University lawfully gives strong preference to qualified, faithful members of The Church of Jesus Christ of Latter-day Saints. All employees are required to abide by the university's Honor Code and Dress & Grooming Standards . Successful candidates are expected to support and contribute to the academic and religious missions of the university, which are aligned with the principles and doctrine of The Church of Jesus Christ of Latter-day Saints.

Equal Opportunity

Brigham Young University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or protected veteran status.

The last day to submit an application for this position is October 18th by 11:59 pm MST.

Benefits Counselor - Enrollment & Tuition

Join BYU Human Resources and be part of an exceptional workplace culture where service, relationships, and a shared commitment to the university’s mission make a meaningful difference.

The Benefits Counselor - Enrollment & Tuition plays an important role in supporting BYU employees and their families by administering the university’s tuition benefit program, providing benefits counseling and enrollment assistance, and coordinating New Employee Orientation. This position also helps create a welcoming, positive experience for employees through management of the Benefits Services reception area and provides backup support for retirement counseling and other benefits operations.

What you’ll do in this position:

Benefits Counselor

• •Leads and oversees the initiation, coordination, and completion of employee enrollments with Deseret Mutual Benefit Administrators (DMBA).
• •Manages the benefits enrollment process for newly hired employees.
• •Reviews employee circumstances, explains applicable plan provisions, and guides employees through benefit changes and enrollment decisions.
• •Provides comprehensive education regarding benefit programs, eligibility requirements, plan provisions, enrollment procedures, and available options.
• •Provides individualized benefits counseling and recommendations based on employee circumstances, applicable policies, and available plan options.
• •Investigates and resolves complex benefits issues, using sound judgment and coordinating with Deseret Mutual, TIAA, and various BYU departments to determine appropriate resolutions.
• •Determines and verifies employee and dependent eligibility for campus-sponsored benefits and programs administered by external vendors.
• •Interprets and applies campus policies related to benefits and collaborates with Administration to ensure consistent compliance with requirements involving beard waivers, identification cards, Honor Code provisions, parking, and other applicable policies.
• •Advises employees regarding participation in the 401(k) plan.
• •Coordinates the benefits-related aspects of employee terminations.

Tuition Benefit Coordinator

• •Administers the tuition benefit program for full-time faculty, full-time staff, ¾ time staff, adjunct faculty and retirees.
• •Manages taxation process for the tuition benefit provided for children and for employees and spouses seeking graduate degrees, including coordination with Payroll.
• •Coordinates tuition benefit payments for children of employees attending any of the CES schools.

New Employee Orientation

• •Coordinates the planning, scheduling, and logistical arrangements for New Employee Orientation (NEO).
• •Schedules newly hired employees to attend NEO and ensures they receive timely and accurate orientation information.
• •Presents NEO and provides clear, organized information regarding benefits, policies, procedures, and available employee resources.

Other Responsibilities

• •Coordinates the benefits reception area including supervising three student employees and ensuring excellent customer service. Manages the wellness budget and the Benefits Services department budget.
• •Resolve reports and problems from Deseret Mutual for employees meeting 1,000 hours and becoming eligible for the retirement plans; notify employees of their change in eligibility.
• •Resolve problems with Social Security numbers.

What qualifies you for this role:

Required

• •A firm commitment to the mission of BYU.
• •Bachelor’s degree and experience working in HR or closely related field with budgeting experience, or equivalent combination of experience and education; 2 or more years’ experience in Human Resources or Benefits Administration.

Preferred

Bachelor’s degree in Human Resources or related field.

Skills:

Required:

Excellent customer service skills.

Computer skills: Microsoft Suite to include Word, Excel, PowerPoint, Publisher, and Outlook. PeopleSoft experience a plus.

Basic math skills: decimals and percentages.

Experience making and giving presentations.

Ability to effectively communicate orally.

Ability to manage self well and handle pressure.

Ability to keep confidentiality.

Ability to qualify as a Notary Public. Ability to interpret and properly apply policies, procedures, and regulations.

Detail oriented.

Customer Service oriented.

• •Strong interpersonal, communication, organizational, budgeting, and research skills.
• •Knowledge of computer programs, including PeopleSoft, Chrome River, PowerPoint, Publisher and Microsoft Word and Excel.

Preferred:

Knowledge of university human resources and benefits policies and procedures.

Knowledge of university benefits

Strong understanding of computer programs (PeopleSoft, AIM, Student Financial Accounts, Excel, Word, PowerPoint, Outlook, and the Internet, including research skills).

Experience with software programs used University-wide, such as PeopleSoft, AIM, and Student Financial Accounts.

Knowledge of benefits programs offered by the university.

Knowledge of processes for implementing benefits programs.

Awareness of laws and government regulations impacting benefits programs.

What we offer in return:

In addition to our competitive pay structure, this position comes with fantastic benefits , including:

• •401k. BYU automatically contributes 8% at no cost to you. Additionally, if you contribute 5%, BYU adds an additional 4% (Rehires may qualify for different retirement plans)
• •Excellent work-life balance: 13 paid holidays + 22 days paid vacation + 12 sick days, accrued annually
• •Employee assistance program, available to the